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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2220 reviews 57%
4 star 806 reviews 21%
3 star 114 reviews 3%
2 star 327 reviews 8%
1 star 417 reviews 11%
Review Us
Darrel M.
4 out of 5
1/19/2025
In today’s customer non-service climate in which ,if you can get a live person to speak with, they do not listen to what you are saying, it is refreshing to have someone like Nicholas Shafer. He not only told me exactly what was going on with my vehicle but also reacted to my needs as they changed during my visit. He earned my business now and in the future. I appreciate being treated as a customer and not just a consumer. You will have my patronage in the future.
Daniel H.
3 out of 5
1/19/2025
Everything went fine with the service. However, you may want to check the alignment of your car wash as it about a one foot wide area on the back of the car that didn’t get cleaned. It’s no big deal but I just wanted to let you know.
Daniel O.
5 out of 5
1/19/2025
Aaron was very professional!
Jodi A.
4 out of 5
1/19/2025
Please have the team speak up in the videos provided on multi inspection etc.. was very hard to hear and watch with them not speaking into and the background noise and other people speaking in background. Otherwise great job!
Susan S.
5 out of 5
1/19/2025
Great job
Jason A.
5 out of 5
1/19/2025
Nick did a great job with feedback and follow up. Nick is transparent and lets me know exactly what is going on with my vehicle. I appreciate that.
Georges S.
5 out of 5
1/19/2025
Thanks for your service
Christopher B.
5 out of 5
1/19/2025
Very professional service. The lounge was nice place to relax while I waited. Good coffee and very clean bathroom facilities.
Michael F.
5 out of 5
1/18/2025
It was a simple 10,000 mile service. I met service manager Brad and he was very helpful and pleasant.
Jeffrey J.
5 out of 5
1/18/2025
Good service nice people
Chanthachone V.
4 out of 5
1/18/2025
Good serve with and helpful
John O.
2 out of 5
1/18/2025
Service tech was nice and helpful. But your online service appt system needs a lot of improvement. Why is it I select the recommended 100k service package and book the appt and when I arrive it is the same thing every time - “now what are you here for?” And then they scroll thru their iPad and can’t find the service that was booked. Your people need to have the tools to effectively do their jobs - your systems don’t seem to allow it - I can tell your people are trying hard.
Kerra M.
5 out of 5
1/18/2025
I was very happy with my advisor Aaron. He was honest and helpful and guided me well to know what to do with my van.
Chad B.
5 out of 5
1/18/2025
Scott was very easy to work with, kept me updated on needs of my vehicle while juggling so many other people at the same time. Thank you Scott!
Sharon S.
2 out of 5
1/18/2025
I brought my car in because it was making rattling and other noises in the rear of the car. While there has been improvement, there is still noise when going over bumps. I hate to think this is normal and all RAV4’s are like this. I’m not sure what my options are. Can I come and test drive another model like mine to see if I hear the noise in it?
Marc R.
5 out of 5
1/18/2025
Scott backmam has a stressful job trying to make everyone happy. Did a good job.
Peggy S.
4 out of 5
1/17/2025
I had excellent service on Thursday. However, not much to choose from on the snack tray. I shouldn’t complain. I should be happy that snacks were available. I always enjoy a cup of coffee and a snack. A nice treat while waiting for my car. Thank you.
Laura H.
5 out of 5
1/17/2025
Very friendly and explained things about visit well.
Timothy S.
5 out of 5
1/17/2025
Nick and the fellow service technicians did an outstanding job.
Shelby S.
5 out of 5
1/17/2025
The man who helped me was very kind and informative

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