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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2220 reviews 57%
4 star 806 reviews 21%
3 star 114 reviews 3%
2 star 327 reviews 8%
1 star 417 reviews 11%
Review Us
Michele J.
5 out of 5
1/17/2025
Nicolas did a great job keeping me informed and taking care of me. I will be asking for him again.
Philip K.
5 out of 5
1/17/2025
Thanks, Scott. I appreciate everything.
Eugene J.
5 out of 5
1/17/2025
All was well and I liked my service rep., friendly and informative.
Blaine F.
5 out of 5
1/17/2025
Great service! Thx
Mary D.
2 out of 5
1/17/2025
Everyone was very nice and the service was good, but I had to go return to the service department to have the "service" light take off.
Lizbeth V.
5 out of 5
1/16/2025
Service was excellent!
Ember M.
4 out of 5
1/16/2025
I appreciate the way he explained things to me. I made it clear I’m not well versed with cars and he explained things in a clear way that didn’t undermine my intelligence.
Maria D.
5 out of 5
1/16/2025
Brandon was very professional and.helpful.
Lynn C.
5 out of 5
1/16/2025
Friendly and prompt service.
Harry K.
5 out of 5
1/16/2025
Nick is a true professional. From the moment I got out of my vehicle he greeted me with utmost respect and asked a few questions to be sure the service to be provided was accurate. In addition, he kept me updated throughout the entire process. Job well done Nick.
Kristina G.
5 out of 5
1/16/2025
Great customer service. Gave updates and was helpful.
Mary H.
1 out of 5
1/16/2025
I'm not sure what happened today, but after waiting almost 2:hours I had to inquire on the status of my vehicle. I was told that my agent was wanting for the inspection report. When I told him how long I had been wanting he checked the computer and informed me a tire sensor needed to be replaced. It was about a 40 minute repair that was then started. I arrived for my appointment promptly at 12:15 and finally paid my bill after almost 3 hours later. I was also told the technician suggested an brake fluid flush. I had him look at my account, which showed I had completed that service less than 10,000 miles previously, and certainly did not require it. I have always trusted Toyota with the service of my vehicle, but today was a very frustrating experience.
Morris D.
4 out of 5
1/16/2025
Yes, when the next survey comes, I will be glad to complete it.
Fari S.
5 out of 5
1/16/2025
You guys are awesome and James is such an asset. I did leave a review on Google. Thank you so much.
Favio S.
5 out of 5
1/16/2025
Service and people are top notch. Nicholas was very easy to work with.
Steven H.
2 out of 5
1/16/2025
The recall plan for repairs is vague.. Parts are on order but no indication as to repair date. I understand a recall process and logistics. Better planning for parts would assist your customers. Personnel have been great to deal with. Thanks
Mary J.
4 out of 5
1/15/2025
Prompt and courteous. Work completed in a timely manner. It was unexpected to find out that there was a water pump failure that wasn’t recognized when brought in for inspection and oil change less than a month ago.
Carol K.
5 out of 5
1/15/2025
I appreciate the prompt service. Nick was a great representative - thank you
Adam N.
5 out of 5
1/15/2025
Nick personally oversaw the repairs on my Lexus and so far I am very happy with the results.
Christy E.
4 out of 5
1/15/2025
Efficient and kind.

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