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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2227 reviews 57%
4 star 807 reviews 21%
3 star 114 reviews 3%
2 star 327 reviews 8%
1 star 418 reviews 11%
Review Us
Kathy N.
4 out of 5
1/9/2025
Nick was great to work with he kept me informed at all times. His service was outstanding. Thank you very much.
Sarah C.
2 out of 5
1/9/2025
No one has reached out of my part came in and setting up an appointment
Susan W.
4 out of 5
1/9/2025
Nick was very efficient professional and friendly.
Todd A.
4 out of 5
1/9/2025
Brandon is the best you better hang on to this guy. I don’t know where he came from but he is very respectful and kind and very well spoken. I will repeat this you better not let him get away from you
Lorli C.
4 out of 5
1/9/2025
He was great but I do think a car wash would have been nice.
Ryan S.
5 out of 5
1/9/2025
excellent job to nicholas Schafer very accommodating and he explained all details about the problem of the car…5stars
David L.
5 out of 5
1/9/2025
Great service!
Cindy H.
2 out of 5
1/9/2025
I had to delay service because of the shockingly high cost of the service. I need look for some way to save on the cost of service - a discount or coupon. I want to have the work done at Carlson but need to wait.
Walter G.
5 out of 5
1/9/2025
Nice work done
Donna M.
4 out of 5
1/9/2025
Thanks Aaron for the great service! I placated my wife by telling her it was too cold for our free car wash, but Aaron said bring it by when we are in town again for a wash. Thanks so much. Jerry
Daniel L.
5 out of 5
1/9/2025
Great service
Elizabeth B.
4 out of 5
1/9/2025
Brandon was very friendly and helpful. He was a clear communicator with his explanations so I did not have many questions, but the couple questions that I had, he was knowledgeable and able to answer my questions for my clarification. When I threw a slight curveball with a question about a warranty related to my battery, Brandon promptly brought another employee over to assist us and offer his knowledge. I truly appreciate when employees are willing to seek guidance when needed and to confirm what they are telling me. That is not always what occurs in service situations and often leads to more confusion and wasted time for the customer when employees attempt to handle situations that they may not be trained in or should confirm with a senior employee before moving forward. Not only did Brandon take initiative to seek out a senior employee to confirm what we were discussing, he also included me in the discussions so I wasn’t left out of the conversations regarding the situation with my car. Thanks for your help today and it was a great service experience, Brandon!
Edith P.
2 out of 5
1/9/2025
I still have the oil change Lightning on the screen, Even after the service
David E.
5 out of 5
1/9/2025
Excellent service!
Suzanne B.
5 out of 5
1/9/2025
Brandon was so kind and attentive!
Adebajo A.
4 out of 5
1/9/2025
Love the way my car was cared for
Jonathon S.
4 out of 5
1/9/2025
Aaron was great dealing with my oil overfill from my previous oil change.
Scott F.
4 out of 5
1/8/2025
Checking in process was flawless. The persons were friendly and helpful answering all questions that I had. Kim did an outstanding job making sure what she was hearing from me was understood. A shuttle was ordered up and I was on my way home after a short wait.
Julia D.
5 out of 5
1/8/2025
Your customer service is exceptional! I’m fairly new to the Toyota family and certainly glad I purchased a Toyota for the first time as the experience has been gratifying.
Jerry L.
5 out of 5
1/8/2025
It was super easy and well communicated

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