Carlson Toyota Auto Repair Service

Thanks

Came in with my GR86 for its 20k mile oil change and tire rotation. I get it back and all the employees are fun and sweet. I drive back down to Minneapolis and on my way up I hear my engine knocking. I pull over at first notice and don’t notice anything wrong. They also filled my oil up a bit much, but that won’t kill me. What COULD have killed me is when I pulled over into a parking lot, I pulled my lug wrench out and notice not a single one of my lug nuts were tightened on my wheels. So by hand, I had to go around each wheel and HAND tighten each lug nut. I’ve got a really bad back and that’s why I didn’t do this myself. Any person can rotate their tires, but medically I’m not supposed to. I put the lug wrench on and notice that I can flap the lug back and forth with the force of one finger. How do I pay you to rotate my tires and you forget to tighten the lugs? This is just lazy and forgetful work. You’re going to get someone killed, I hope you read this as well. Not just for me but for other families you can possibly put into harm. I ended up bringing it to a buddies shop to do it for me, which I’ll probably end up doing next time because I won’t be coming back to Carlson Toyota. If my wheel were to have came off, and if I was to have even gotten more injured it would have been more severe than just a bad review. Have a sit down talk to whoever did this. How do you forget to tighten the wheels onto a car? Come on. -Jesse Y

I have been going to Carlson Toyota since purchasing my 2015 Prius. I have been very pleased with the how both my cars and me have been treated.

Excellent service. The service technician explained everything thoroughly. My car was done in the amount of time expected. Everyone was very courteous.

You got a 9.5

Very attentive and kind. No pressure for additional services.

Nick provided outstanding customer service. He answered all my questions. He let me know step by step everything that was going on. I wish I could get that customer service everywhere!

I’ve got charged for 20$ for gasoline as items used. Came in to pcm update but while they were doing a test drive they didn’t put 3 gallon in my car for the test run. On the TSB, it said to add gas to retest. The service guy even said that tech didn’t put gas in. Somehow still got charged for it!!!!!

Brandon was very courteous and drove my car onto the building for me.so I wouldn't have to go outside to get in it. Very nice employee

Nicholas was excellent! Thank you!

Give Nick Shafer a raise! Best communication I have ever received for routine maintenance!

I had my AGM battery replaced today but they installed a flooded battery instead. I was assuming that they would put the same like battery in my car. The price was identical to what I paid for my AGM battery previously and to get the downgrade is very disappointing. Kind of like having Michelin tires on and getting a flat and they replace it with the donut spare. It will get you down the road for a bit but you know there will be issues at some point in time. What can be done?

Brandon was great! Very helpful and friendly

It shouldn’t take 1hr to get my tires rotated when I had an 8am appointment. The dollar quoted on my electronic version was different than what I was charged at the counter checkout in person. Also I needed a filter changed. I immediately checked yes online to approve it as received the text and when they said my car was done and I questioned the quote, it has not been changed. They had to then take my car back in to do the filter change which took more time out of my day. I don’t know why this wasn’t asked of me before sharing my car was done if had been missed by me approving it electronically on the tech side.

Excellent service.

Brandon was very professional and helpful.

Nicholas was great!

Okey

Nicholas was very welcoming and professional.

Great guy. Solid communication and friendly. Couldn't ask for a better contact. Thanks