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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2183 reviews 57%
4 star 794 reviews 21%
3 star 113 reviews 3%
2 star 325 reviews 8%
1 star 416 reviews 11%
Review Us
David M.
5 out of 5
2/28/2025
Good job
Marshal K.
5 out of 5
2/28/2025
Aaron was an awesome guy! I’m very pleased with his customer service!
Phillip F.
5 out of 5
2/28/2025
Very personable staff, went out of his way to get my car taken care of.
Sandra W.
5 out of 5
2/28/2025
Friendly and courteous. Got our car in earlier then expected. Thank you
**** N.
5 out of 5
2/27/2025
Thanks so much, the customer care and treatment form the entire team was way beyond my expectations.
Georges L.
4 out of 5
2/27/2025
My Toyota advisor was pretty good and the service center forgot to give me the free car wash and I told him he willingly stop his lunch and went to take care of me. Please give him a promotion.
Amy N.
2 out of 5
2/27/2025
My sticker for next rotation has my current mileage and after being told up front I’d get a car wash, I had to ask for one when I arrived after work. I dropped my car before noon on lunch and picked up around 5 and still had to wait for my courtesy car wash. Same thing last time. Service seems iffy and if they can’t get a sticker right, it just makes me nervous what else they didn’t. Nick was great though-very quick and efficient when I dropped off. And the guy who helped me after to get the car wash-great!
Brett R.
5 out of 5
2/27/2025
Thank you it was quick and I got in early and I was really surprised and happy that my car got washed
Joseph F.
1 out of 5
2/27/2025
Order got lost and car was not looked at when we were told it would be, was hard to get updates on what was going on. Car was there due to a repair not being done properly the week before. Very frustrated with how things went down
Linda J.
5 out of 5
2/26/2025
Very Courteous
Scott P.
5 out of 5
2/26/2025
I really appreciated the call I received to remind me that I had a car care service coming due soon. I thought that was very pro-customer.
David V.
4 out of 5
2/26/2025
There's not much to say other than Neil Delaney has given us great service. Very organized, thorough and polite.
Tom F.
4 out of 5
2/26/2025
No more surveys please
Lencho K.
2 out of 5
2/26/2025
The people who work at service desk are very disrespectful the help people whith there skin clour I have wait 3 hours for 20 minutes job done
Mohammed S.
4 out of 5
2/26/2025
As a Toyota dealership I trust the services provided by Carlson Toyota. Thankyou.
Teresa C.
4 out of 5
2/26/2025
Very nice concierge style service. No unnecessary good care and great place to wait.
Ed S.
2 out of 5
2/26/2025
I saw my vehicle get pulled into the lot after the work was completed and I waited almost 25 minutes for me to be told that my vehicle was finished. Meanwhile, I got a text that said my work was complete and I could “skip the line” and pay through the app. When I asked the cashier how it worked, she said, “I have no clue how that works!”
Mary T.
5 out of 5
2/26/2025
Great experience.
Gary Q.
3 out of 5
2/26/2025
My issue was operator error They showed me everything was fine
Krista H.
5 out of 5
2/26/2025
Brandon was so helpful and kind. Really appreciated his help in getting my issue resolved and his “above and beyond” customer service mentality. Would choose to work with him again!

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