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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2183 reviews 57%
4 star 794 reviews 21%
3 star 113 reviews 3%
2 star 325 reviews 8%
1 star 416 reviews 11%
Review Us
William W.
3 out of 5
2/21/2025
If I had any problems, Scott addressed the issues right away.
Shelly Q.
5 out of 5
2/21/2025
Nick was very thorough in his explanations and very personable. The staff that I encountered was also very helpful and pleasant. Thanks.
Cheryl R.
1 out of 5
2/21/2025
In order to do the battery related recall I bought a battery from you. In order to do the recall you would have had to remove the battery. Why did you charge me for installation??? That really sours my use of the dealership
Patricia B.
4 out of 5
2/21/2025
I came without an appointment with a definite problem with my car. The person who checked me in - had my car fitted in with everything else going on and was able to correct my problem. They kept me informed and both he and the mechanic went out of there way to solve my issue. Services was beyond extraordinary. Thank you.
Bruce N.
5 out of 5
2/21/2025
Very professional and accommodating. Nick did a great job. Thank you.
Manny U.
5 out of 5
2/21/2025
Quick and Friendly service. Answered all my questions and explained all my cars needs and my concerns efficiently. My first service there and will now be my service provider going forward. Thanks!! -Manny
Sloane K.
5 out of 5
2/21/2025
Very welcoming, very informative! Excellent service all around
Nancy K.
1 out of 5
2/20/2025
I came in to see if they could detect if anything was drawing on the battery but couldn’t find anything. They ended up putting in a new valve on my front drivers side tire. He also gave me a quote on a new fuel pump to correct the gas gauge that is always on empty. The quote was for over $1,800 for a new pump and labor installing it. I went to my local tire shop and their quote for the same thing was $900. This fuel pump had a five year warranty. How could there be that much difference?
Kent D.
5 out of 5
2/20/2025
Did great and only did what I asked
Kelissa J.
4 out of 5
2/20/2025
Christopher has been THE best advisor I’ve had, he came and checked on me 4-5 times during the 2 hours I was waiting in the dealership, he made sure I knew about the free snacks and drinks in the lounge, and went above and beyond. I have already recommended him to the rest of my family and friends that use Carlson. He deserves a raise!!
Dondi W.
4 out of 5
2/20/2025
Was well pleased with the service and greeting we received upon arrival. The only issue we had during our time there was a computer problem. Our service rep kept me up to date and all work performed was satisfactory.
Ameer I.
1 out of 5
2/20/2025
When changing the oil, the oil filter broke. This is the first time this has happened to me because every time the service is good and every time I change the oil at Toyota.
Charles E.
4 out of 5
2/20/2025
The technician did a great job- I was very impressed after talking to Scott- I couldn’t be more pleased
Steven S.
4 out of 5
2/20/2025
Neil was top notch! Clearly communicated what was going on with my vehicle and finished up with the billing perfectly!
Kristie T.
5 out of 5
2/20/2025
Great job! Thank you for the inspections on my vehicle and replacing the batteries.
Bruce T.
5 out of 5
2/20/2025
Very happy with today’s service. Keep it up
Christopher O.
4 out of 5
2/20/2025
Nice guy ????????
Jason L.
1 out of 5
2/19/2025
After servicing our vehicle associate was busy and just handed over keys without an explanation of what was or wasn’t done. With the problem never being fixed. My wife had to come back in and ask why the remote start was still not working.
Carol K.
4 out of 5
2/19/2025
James & his mechanic that served my car went above & beyond to help me save money. Cudos to both
Shelby T.
5 out of 5
2/19/2025
He was very knowledgeable and answered all of my questions.

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