About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 2190 reviews 57%
4 star 797 reviews 21%
3 star 113 reviews 3%
2 star 325 reviews 8%
1 star 416 reviews 11%
Review Us
Peter S.
3 out of 5
2/17/2025
There is one thing, I need my brakes replaced but I can't get them to even check them . I'm not sure why.
Julie H.
4 out of 5
2/16/2025
When I accidentally picked the wrong - and higher priced - service package, they edited the services to what I really needed, saving me over $100. Trust may be hard-earned, but actions like this keep me coming back, trusting the quality and level of service are right for me. Thank you.
Melkamu O.
5 out of 5
2/16/2025
Grate service.
Robert M.
5 out of 5
2/16/2025
Great service. Thanks
Jason K.
5 out of 5
2/16/2025
Jason pisses excellence is all I have to say. :) Outstanding work today young man.
Walter W.
5 out of 5
2/15/2025
Neil was very helpful, professional and courteous in satisfying my car service needs the best way possible.
Oksana M.
5 out of 5
2/15/2025
Thank you Nick, for great service and warm greeting.
Eric M.
4 out of 5
2/15/2025
I took the 4runner in because of an alignment and clunking sound problem and the people in the service department went above and beyond to fix not only those issues but also identified issues with the shocks/struts. All covered thanks to it being gold certified. It feels like a new vehicle, now. I didn't realize how wonky it was until after feeling it post-repairs. Thank you.
William W.
1 out of 5
2/15/2025
When I drove my vehicle off the Toyota lot, the car made noises, some noises stopped, still having a screeching noise I hear( drivers side) , is there a time around 10:15am to have this looked at ASAP. It was not like this before.
Tammy M.
2 out of 5
2/15/2025
I scheduled ahead to have my drive side sun visor fixed(along with a transmission flush + oil change), right at check in I was asked what I was there for: when I said driver side visor repair (which had been previously suggested repair on same day as other services that I had declined)he’s like “Did they order the part for that?” My response was “Well I certainly hope so as that was why I scheduled the service! Was it necessary for me to preface my service request when scheduling to state: please order the appropriate part for this? So no, they didn’t have part. Ordered & in a week or so they’ll call me when in & I’ll have to schedule another appt to come back for a 10 minute install/repair. Not happy about this. Also this prescheduled appt was also for oil change & transmission flush, I waited 3 hours = excessively long wait time. Typically love Carlson Toyota, NOT TODAY.
Ann H.
1 out of 5
2/15/2025
He told me he had to order parts for my front passenger door to fix the lock and wanted me to leave my car but I couldn’t so he said he would order and call the next day when parts came in. When I drove away my door lock worked so I feel like he was just trying to get $450 out of me for somothey fixed. They also rotated my tires as it was due and did not reset my maintenance required warning.
Carmen J.
4 out of 5
2/15/2025
All good things
Mandi S.
5 out of 5
2/15/2025
Nick has great customer service skills
Trevor B.
4 out of 5
2/14/2025
Good and fast, easy to work with and no issues. They do the service and let you know what they see. Straight forward.
Arun M.
5 out of 5
2/14/2025
Always Great customer service
Connie S.
5 out of 5
2/14/2025
Very nice young man! Made a positive experience for me.
Ahmed G.
5 out of 5
2/14/2025
Friendly and great service! Thank you!
Leslie G.
5 out of 5
2/14/2025
It’s a pleasure doing business at Carlson Toyota. Employees are friendly, knowledgeable and eager to help. Thanks so much!
Christopher H.
4 out of 5
2/14/2025
Scott appropriately set expectations and kept me informed during the process.
Linda M.
4 out of 5
2/14/2025
Nic was very pleasant and patient during my interaction and sought my input regarding my purpose of today’s visit. He thoroughly explained what would occur and sought out any questions that I may have. I felt that I was being heard.

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.