This has been the best experience I’ve had with service at Valencia facility. Thanks to Edward! Can’t say enough how professional he was. Thank you Lexus.
I took my Lexus ES 350 over to Valencia Lexus Service with a “Check Engine” problem showing up on the car dashboard. Even though I was there 1/2 hour before opening, Jesse Colon was very willing to help me with the car problem. He was professional and friendly. He had reassured me that the problem will be taken care of. The Lexus service team had diagnosed the problem and found the problem was due to a bad Purge Valve. Upon my request, Jesse had ordered new Purge Valve and was able to have replacement done the next morning. I really appreciate the efficiency and having the vehicle repair done in a timely manner. I am very thankful to Jesse for his help and support in getting the car problem fixed. I would rate the service at Valencia Lexus as excellent.
I was definitely pleased with the service
Edward’s service is always top tier. He’s very helpful making sure he made sure I was taken care of. There was an issue with my paperwork and he immediately called and got it squared away. I left knowing things I needed to have done on my car so that I wasn’t left surprised and also left with a nice clean car. Thankful for his work and how prompt and organized he was.
Jesus Colon was fantastic and got me in and out of there quickly. The mechanics were amazing as always and I had my car back much sooner than I expected.
The service was fast, efficient, and friendly.
Amazing service as always just wished they cleaned the car a little better my car was dirty even after the wash
It was great having my car serviced by Lexus of valencia!
I dropped my car off at 11:30 for an oil change. After I confirmed the correct phone number to reach me I left. When I didn’t hear back from the service department, I called at six to hear an update. I was told that the service department was closed and I would need to call the next day in the morning to make arrangements for picking up my car. I said that I needed my car that night and I was not willing to wait for the next day. Eventually, after some effort, I had an Uber to get me back to the dealership.
FYI, I don’t want to be contacted by the service rep. I don’t think it’s right that you get contacted by the person who gave you a bad service.
I got there and waited outside his office after the last customer left. It was windy and it was cold. I had to ask if I could stay in his office because of the weather. When he finally got around to handling my service, he merely handed me a paper with the estimated amount of $737. This is a standard 20k maintenance. At the very least, tell me why I have to spend that much money. I informed him that I thought I just needed an oil change and that I have a lifetime free oil changes. I asked what came with that and if that includes a 15-point inspection and he said no. Then he added that he did not see that on my file. Not once did he face me during this entire conversation. When I finally got my report, it said that I passed the inspection. Since my service advisor said that the inspection
Is not part of the free oil change, how can I trust the accuracy of the said report. I had to see my own mechanic after I left the dealership so they could check my car.
Edward at service is a very friendly, quick and a great professional! I chose Valencia Lexus Service vs Glendale because of his excellent service!
From dropping off the car and picking it up, the entire process was smooth and efficient. My service advisor Edward was professional and made sure I got exactly what I needed. I would highly recommend Edward to anyone else in the service department.
Thank you David Ventura for a great and timely service.
David was knowledgeable and explained things clearly. He was friendly while professional.
Completely satisfied was well taken care of
Jesse handled the situation very well
Ed gave me excellent service.
Jesse was very nice and helpful with my vehicle! Thank you
The service was professional and pleasant. I am appreciative that they washed my vehicle
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