I am very happy with my service technician David Ventura
Jesse Colon was extremely helpful and knowledgeable. I’ve very satisfied with his customer service, highly recommend Jesse for any Lexus service needed.
David was great, as always. I’ll continue to use him whenever I bring my car in for service.
5 star!! Everything was great and he accommodated everything i needed!
He listened to my concerns and was very helpful.
1:15 in. As promised, 3:30 out. No problems.
Today was my first visit to Keyes Lexus of Valencia service department, and I was very satisfied with the exceptional customer care from David Ventura. I will definitely be back and would highly recommend this dealership for service.
Poor service and communication regarding the service we received. Our printed out invoice indicated a tire rotation was not performed, however we were charged for it. Then, upon calling Edward about the discrepancy, he said the tires rotation was completed. Inquired further regarding checkpoint inspection our Lexus and Edward said we willed
Receive it via text. Received a text and is showing that we did not pay for our service inspection sheet is blank. I paid for the service via cash. We are not happy with these issues we have encountered.
I’m very satisfied with Edward Simeon I’m giving him 5 stars .
Ed was great. Explained everything and was very professional.
My problem is with the dealership. All Lexus dealers I have previously had my car serviced ALWAYS offered a loaner car. Valencia does not. Not really the best for a luxury brand
The service was great! I am a first time Lexus buyer and glad I bought one!
Ed is the best service adviser I have had in the 20 years I have been using
Lexus.
He is totally honest and goes out of his way to provide excellent client service.
He is hardworking and efficient.
Edward as always took care of my vehicle. I have full trust in him to keep my Lexus running on tip top shape
Edward is the best and always takes very good care of my car. He has excellent customer service.
I’m always very grateful for Ed’s service & guidance.
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