Edward and the entire service department were friendly, helpful and accommodating. They completed a thorough service, in a timely matter.
David was very present and helped me with some complicated decisions
I am grateful for his help
He acted like he was doing me a favor, never acknowledged my name, no people skills, rushed me out, 1.5 hrs for an oil change. I had a 8 am appoint.first person there. I checked twice on status as he didn't keep me informed. I've been with Lexus 45 years, worst service I've ever had.
When I was checking in I told Jesse that the tires had just been rotated and it didn't need to be done but when I had a chance today to look at the report it says tires rotated.
Also I noticed that the report says rear brakes are needing to be changed and rotors turned. It would have been nice to know that before we left.
Well looked after by edward
I love going to have my service in Valencua Lexus , i always wait for my car., i love the waiting room clean and quiet, not to mention the coffee and popcorn????
They finished the service as it was promise, updated with what need to be done. And i like making appointment with Edward , very professional and explain what need to be done in simple way.
Excellent service.
It was an excellent experience to visit the Valencia Lexus dealership and especially to have Seg Edward as my service advisor. He is very professional and knowledgeable, it was a pleasure to meet him.
Thank you for your service
Excellent customer service!
David always greet me with courtesy and a smile. He always answer all my questions and make sure I am treated with utmost respect.
Jesse is awesome. Thank you so much ????
It really is great when you trust your service advisor and Jesse is the best—A First Class representation of Lexus of Valencia. It is a pleasure bringing my car to him!!
Jessie was attentive and had my car ready sooner than I expected.
Yes, David is wonderful. I have been using him for the last several visits. For years I was using Scott Melville and he was excellent, however he became so busy it was very hard to get a hold of him and now of course he is retired. I see a long future with David as long as he decides to stay.
Very pleased. No high pressure
Edward was attentive and kind !
Edward is the best!! So helpful, professional, efficient, thoughtful and kind. My experience is always positive with him!
Edward was extremely helpful and committed to keeping me informed
David is amazing! He is exactly what I would expect for the best customer service!
David Ventura provided an excellent customer service.
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