Lithia Toyota of Billings Auto Repair Service

This is my 3rd Toyota tundra. I have had the same things go wrong with all of them. At one point in time I would have them fixed. Like the sensors to open the doors in the truck. I would have one fixed then the other door would stop to the point where I had to have them all fixed then another NEW one not work again. Obviously the replacement parts are not the best. Also the fan for air conditioner and heater would all of a sudden be real noisey or not work. Just recently a new one was put in with a YEAR warranty. It has been a year, the warranty over, and it is acting up again. Like I said this has happened in ALL three tundras. When I have mentioned this to service people they act surprised and say the haven't seen a lot of these things in tundras. Maybe I'm a winer, but getting them fixed is very expensive. My concern is thst the parts that are in the truck when purchased and the ones that replaced are of very poor quality. I am just amazed that the same thing has happened with all 3 trucks.

Very helpful. I had my tundra serviced timely he answered my questions and helped me on another issue I was very satisfied

Great service

Great job!

Very good and timely.

Thanks!Everyone is always great to me!

Very personable.

Toni did a great job taking care of me.

Thanks

We always appreciate the Toyota care.

The team is always courteous and professional. Explained that things were running late due to an emergency for another customer with an urgent need. Appreciated the honesty and offered that I could be patient and was okay with my vehicle being held over to the next day. That is what I hope for from my customers, so I try to offer that to others. The next day, my vehicle was ready and I’m quite pleased with the service.

No problem with service— thank you!

Thank you!

Took longer than it should have, but he explained why and was very courteous. They did a good job.

A job well done

Thank you Toni

My appointment was fast, trustworthy and I was very happy.

We have dealt with Robert Muir for years. He is knowledgeable, professional and has wonderful, rare, customer service skills. We know our cars will be well maintained under his care.

Robert is great and has been for many years. He is one of the mqin reasons I keep coming back for basic maintenance that I could have done elsewhere closer to my home.

They didn’t order right part. Didn’t update me on situation. Also took over 1 1/2 hours to figure it out and let me know that I ‘d have to come back. Told me they would call me when part came in and never did. I had to call. They said “ oh yeah we’ve had it over a week. Your service dept is not up to what I expect of Toyota.