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Real Reviews From Verified Customers

Service Center Review Summary

5 star 786 reviews 62%
4 star 284 reviews 23%
3 star 45 reviews 4%
2 star 65 reviews 5%
1 star 79 reviews 6%
Review Us
Rodney G.
4 out of 5
1/31/2025
More than one question.????
Thomas R.
4 out of 5
1/30/2025
The service video was concise, to the point and transparent. Adds a layer of trust. The people are what make the service dept. great experience as always. Thanks crew!
Richard K.
2 out of 5
1/30/2025
You service department is trying to sell service not required by the Toyota service schedule at any miles!
Chris P.
5 out of 5
1/29/2025
Quick, simple, and honest. Just the way I like it.
Pamela B.
4 out of 5
1/29/2025
Pleasant Efficient Polite detailed
Jack L.
4 out of 5
1/28/2025
Dave is the bomb.com
Linda H.
5 out of 5
1/28/2025
Always happy with my service & the people there!
Jerry L.
5 out of 5
1/28/2025
Awesome customer service
Nancy G.
5 out of 5
1/25/2025
Fast, friendly and efficient. Remembered my name.
Edward T.
1 out of 5
1/25/2025
The air filter cover was not re-installed after service. You recommended a new air filter replacement but the current filter looks like new with just a few bugs in it. I knocked those out. And I don't know about paying $70 for a new air filter.
The Nancy.
5 out of 5
1/25/2025
Very professional!
Timothy E.
5 out of 5
1/25/2025
Appreciate the quick and reliable service. Firelands Toyota has always been phenomenal to buy our vehicles from and have serviced. Thank you!
Jon K.
5 out of 5
1/24/2025
Thank you for being honest and timely.
Carmela C.
5 out of 5
1/24/2025
Very good service. Thank you
Cory K.
4 out of 5
1/24/2025
Service was quicker than expected and price was lower than originally quoted, so that was good.
Robert B.
4 out of 5
1/24/2025
I had my 2023 Toyota Tacoma, hauled into the dealership, Firelands Toyota, because the battery was completely dead (couldn't be jump started) plus it was time for one of the scheduled services to be completed. I was greeted, made comfortable, and told that I would receive periodic updates from the technician. I was seated in the customer lounge area, had coffee and read my book until I was informed that the vehicle was finished. I was thanked for my business and left.
Dennis N.
5 out of 5
1/24/2025
Yes
Levi S.
5 out of 5
1/23/2025
Good job homie
Robert W.
4 out of 5
1/23/2025
????
Jessica M.
5 out of 5
1/22/2025
Dave is awesome and very helpful. The service team did a great job fixing my car. Thank you to all.

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