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Real Reviews From Verified Customers

Service Center Review Summary

5 star 786 reviews 62%
4 star 284 reviews 23%
3 star 45 reviews 4%
2 star 65 reviews 5%
1 star 79 reviews 6%
Review Us
Timothy T.
4 out of 5
1/10/2025
He was professional, helpful and extremely thorough. He explained what needed to be done, while referring back to the inspection check list. He wasn’t pushy, which I appreciated.
Ramona S.
5 out of 5
1/9/2025
Very courteous
Donna S.
4 out of 5
1/9/2025
An issue I had regarding my service was addressed appropriately. I am now overall satisfied with my experience at Firelands Toyota.
Mark W.
5 out of 5
1/9/2025
Everything worked out well I was satisfied thank you
Thomas S.
1 out of 5
1/9/2025
Brought vehicle in at 9, didn’t get inspected till 2:30. Wasn’t completed till after 4.
Karen M.
5 out of 5
1/9/2025
Excellent- 5 star. Great service.
Bill B.
5 out of 5
1/9/2025
He is excellent
Debra A.
4 out of 5
1/8/2025
Can you tell me if my 2 tires were given more air? I only ask because the low tire notice still shows on the dashboard.Everyone in the service area was really cordial and helpful. Thank you!
Bill B.
5 out of 5
1/8/2025
Dominik is very professional and is an asset to Firelands
Sandra P.
1 out of 5
1/8/2025
Service was fine however added repair costs are extremely too expensive.
David Y.
2 out of 5
1/8/2025
With the sale and Grant, absolutely. But the vehicle came with one key and my wife came in on Monday to get a second. After checking multiple times with multiple people, she was assured there was no charge for the key. She then left. A few minutes later I got a call for payment on the key for "the mixup". Grant told us there was a charge, but the mixup was a bit frustrating for her when she came back.
Steve R.
4 out of 5
1/8/2025
Rather not get any survey. You did a great job. Period
Christopher D.
4 out of 5
1/7/2025
????
Jim F.
5 out of 5
1/7/2025
Dominyk is professional, explains the services performed well, good experience.
Tom F.
5 out of 5
1/7/2025
Great service, fast and professional. I recommend toyota to all my friends.
Scot A.
5 out of 5
1/7/2025
I was treated with upmost respect he did a excellent job
Kaleb G.
5 out of 5
1/5/2025
Very helpful and professional.
Barbara K.
5 out of 5
1/4/2025
Extremely courteous, clean, Service was fast and prompt and done correctly. Very happy with the service
Lisa D.
5 out of 5
1/4/2025
You all are awesome ???????? thank you very much
Nilene I.
5 out of 5
1/4/2025
Awesome service team!

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