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Real Reviews From Verified Customers

Service Center Review Summary

5 star 898 reviews 64%
4 star 261 reviews 19%
3 star 29 reviews 2%
2 star 113 reviews 8%
1 star 105 reviews 7%
Review Us
William B.
5 out of 5
2/14/2025
Great staff! Everyone was super nice to my husky Hemi!
Kerry Q.
5 out of 5
2/14/2025
Aidan was awesome
Jordan H.
2 out of 5
2/14/2025
Larry Fee displays customer service second to no one. I truly wish more businesses had employees with Larry’s work ethic. However, after having an oil change and tire rotation, I discovered one of my tires to be EXTREMELY low on air which clearly indicated it was never properly checked while my Tundra was serviced. Although, I was able to contact Larry and he assured me the issue would be addressed.
Sean C.
1 out of 5
2/13/2025
Cash was stolen out of my center console when I got my oil changed. It was there before I got my oil changed, and it was gone after my oil change. Maybe I shouldn’t leave cash in my car, but I’ve never had a poor experience with the dealership prior to this so I didn’t expect it to be an issue now. I called and spoke to someone shortly after I left the dealership and was told the service manager would give me a call but have not heard back yet.
James A.
5 out of 5
2/13/2025
Service rep was very helpful.
Lilian L.
4 out of 5
2/13/2025
Everyone I encountered during my Toyota’s 5000 mi maintenance at Roberts Toyota was exceptionally helpful and friendly! You have a pretty good latte machine as well????!
Danny S.
5 out of 5
2/13/2025
Fast,efficient,and courteous.
Jacob C.
2 out of 5
2/12/2025
I repeatedly requested that my windshield wiper fluid be refilled and I was repeatedly told “of course sir, we do that for everyone” but it was not done, this shows a lack of care for customers satisfaction on the part of your service team and a lack of moral character given I was obviously directed lied too.
Albert L.
5 out of 5
2/12/2025
These guys are the best always nice polite very informative to the point that whole shop is a smooth operation.
Chris J.
5 out of 5
2/12/2025
Like the down home environment. Both Michael and Larry have been very helpful.
Sheila W.
5 out of 5
2/12/2025
Chris was very sunny on such a rainy day. Greeted me with a smile and very polite. Give him a raise!????
Betty P.
5 out of 5
2/12/2025
Good job.
Kristin M.
5 out of 5
2/12/2025
Friendly , professional, always willing and able to answer any questions or concerns. Always a good experience! Highly recommend.
Karen R.
1 out of 5
2/11/2025
The red area on my phone was on done yesterday as I told the guy for that to be pulled out and when I was driving home yesterday In of my car it came up saying security with being red. I will come today by 2:00 . You can call my phone if needed ****-****-xxxx
Dennis O.
4 out of 5
2/11/2025
i enjoyed trading for my new tundra had a great experience,the service department was awesome,and my salesman Larry was great an excellent salesman Thanks to the Robert’s toyota dealership
Charles T.
5 out of 5
2/11/2025
I’ve been going to Robert’s Toyota for many years and always get exceptional service and trades.
Kelly L.
2 out of 5
2/11/2025
Had an appointment at 10:30 and it was after 12:30 before my vehicle was ready. This was for an oil change and tire rotation only. People who came i to the waiting room quite a bit after me, were done way before my vehicle. I was in the waiting room with another woman who got there right before me and was only there for an oil change and they called me before her. We were the last two in the waiting area.
Lauren P.
5 out of 5
2/9/2025
Chris was so kind, so easy to talk with, and provided the best service I've had at Roberts.
Miranda H.
5 out of 5
2/9/2025
Always the best service at Robert's!!
Ty G.
1 out of 5
2/8/2025
I just spent almost $3200 with y’all because all my brake lights were on on the dash and they all just came back on. The issue was already intermittent and they weren’t on when I dropped it off so this reeks of having a customer spend maximum money without even being sure of what’s wrong. I just spent over $3k for nothing. Forgive me but this is beyond frustrating.

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