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Real Reviews From Verified Customers

Service Center Review Summary

5 star 906 reviews 64%
4 star 267 reviews 19%
3 star 29 reviews 2%
2 star 114 reviews 8%
1 star 106 reviews 7%
Review Us
Allen L.
4 out of 5
1/19/2025
Like ya, but have Toyota make a v8 again
Ashley S.
1 out of 5
1/18/2025
I had an appointment at 9:15 at 10:40 asked for an update and my car hadn’t even been worked on. After asking I was told it would only take 15 minutes once they got my car in.
Phyllis S.
5 out of 5
1/18/2025
He was very courteous and helpful!
Mike B.
5 out of 5
1/18/2025
The whole process was very easy and convenient.
Carole W.
4 out of 5
1/18/2025
I waited at least 2hours for my car to be flushed…….too long but your people were super nice and I am patient especially for a good job May all be better soon! ????
Jean B.
2 out of 5
1/18/2025
At time of service write up, I asked for a complimentary car wash. It didn’t happen.
Shannon T.
5 out of 5
1/17/2025
Great service. Fast and convenient.
Darla J.
4 out of 5
1/17/2025
Had issues with our new Highlander and was grateful to get it back same day. Thank you
Deborah G.
5 out of 5
1/16/2025
Larry Fee is a GEM!!! He always takes care of me. He’s always kind and goes above and beyond to be sure everything is wonderful before we leave. I wish more people cared like he does.
Charles M.
2 out of 5
1/16/2025
I brought my van in for a leak. An accurate “Multi-point Inspection” was NOT DONE ON THIS VISIT or the actual problem would have been noticed under the *under the vehicle - Fluid Leaks section of the inspection was marked in the green as if there was no problem. Something was fixed to the tune of $900+ but it did not resolve the leak *(it was actually an oil leak that was the problem) - which now will be an additional $900+ to fix that). I’m not sure that what was fixed first was even something that I would have fixed or if it even “needed” to be fixed. I have 6 Toyota vehicles and I am constantly a part of this service department. I never have doubted the suggested service recommendations given until this point.
Terry L.
5 out of 5
1/16/2025
Thanks to Aiden, we had a much better experience than the previous time. He went above and beyond to make sure we were satisfied
Tim Y.
5 out of 5
1/16/2025
Very friendly and professional.
Albert C.
5 out of 5
1/15/2025
Good service. Everything explained well. I feel safe taking my cars there. I'm a Toyota guy.
Kay J.
2 out of 5
1/15/2025
I brought my car in @ 9:00 (1 1/2 hr. Before my appointment at 10:30) I needed my car for work and picked it up at 2:00. They hadn’t even Looked at it yet. The scheduling dept. should’ve just said we are booked up until…. Or the service team could have told us to wait until they had enough time to work on it.
David C.
2 out of 5
1/15/2025
My appointment was for 1:45 pm. I waited over two hours for my service to be completed. All I wanted was an oil change. It does not take two hours to do an oil change
Kaitlynn L.
5 out of 5
1/15/2025
He was great. Very kind and explained the warranty to me because I had questions.
Kathleen N.
5 out of 5
1/14/2025
Thank you for your prompt, friendly service!
Keith E.
1 out of 5
1/14/2025
Took an hour and half to do a oil change and tire rotation. Was quoted $99. Then got there he said $116. Ended up charging $130. Highway robbery for an oil change and as long of a wait as it was. Got there at 3pm wasn't out til 4:30pm.
Janet C.
3 out of 5
1/14/2025
I explained the situation to the service manager Erin.
Cody C.
1 out of 5
1/12/2025
I thought they did an inspection but when I got the Hohenwald exit and I noticed my tire was saying it was 19 PSI, stopped and checked it out and there was a screw in it that wasn’t in it before I came there. So now I have to get a plug put it in!!! I’m PISSED.

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