Bill always manages my servicing with care. He provides such a friendly experience and addresses every concern I have. He gives great advice and genuinely aims to take care of me. I appreciate him.
I have had 8 luxury vehicles throughout my life, but I have never had a better service advisor than Ali. The man is honest, polite, and such an asset to this dealership. I have 2 Lexus dealerships closer to my house than this one, but I come just for Ali.
I am sooo GRATEFUL to Anthony Pastoral! He is ALWAYS there for me and patient, knowledgeable and kind!
He is so cooperative and nice i appreciate his excilent service with us.
As always, Bill was very accommodating, knowledgeable, has excellent communication skills, and very personable. He is a true professional and a valuable Lexus service representative!
Bill took good care of me in time.
Always a wonderful experience there!! The whole team is amazing!
Great service as always. Thank you
Just to have a new tire exchanged from a flat one shouldn't take 5hrs
Excellent service as always. My super service advisor, Danecia Dedeaux, is alway on top is everything. Again, Excellent services.
She explained everything well and the car was serviced in a very timely fashion.
Ali is always a big help. I appreciate him so much. He is a great asset to your service department. I give him 5star for all the help he does for me and my family need with our cehicles
I appreciate that she is always willing to help .Thank you Danecia.
Generally I am satisfied with my service with keys Lexus but this time I dropped my car off on Saturday and was offered a loaner but I said if I can get my car back before the end of the the day then I don’t need a loaner so I was dropped off. I didn’t hear back to get my car till 30min before closing that I called and texted Anthony about the status of my car which at fist he said it’s not ready till Monday. I expressed my frustration and reminded him that I didn’t get a loaner bc he said I can get my car back and that I need a car for the weekend and Monday morning to go to work. I asked to get a ride back to the dealer so I can get a loaner which he arranged. By the time I got there he said the car is ready and that he mistook me with another customer. I’m happy I got my car back and it was taken care of well but didn’t appreciate the unnecessary stress trying to follow up and figure out what happened to my car instead of the dealer following up with me and take care of it on time as promised.
Alejo was great and always kept me informed
Ali gave me 5 star service
Ali is an exceptional worker goes above and beyond extremely helpful and nice. Honestly Ali is the only reason I come to this keyes lexus. I have other locations closer but he is the only reason I still make the drive to Van Nuys keyes lexus
Anthony is always a pleasure to work with; thank you for the amazing service.
Tiffany Blackwell
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