I’ve already sent an email to my salesperson Dany at the dealership but to summarize, I felt disregarded and disrespected. I was not communicated to with honesty or integrity and I’m not intending to return here unless I am made aware of changes.
I really appreciate Alejo Morales , he explained everything about my car, he was very helpful thank
I have always been satisfied with the service that I have received at keys Lexus van Nuys for over a decade and it is one of the reasons that I continue to maintain my loyalty of service to the Van Nuys location. In recent years, I have had excellent service from Bill Horvat. He is extremely patient and accommodating while also being transparent. He knows what’s happening in operations and is always available to provide technical explanations..
Bill consistently provides outstanding service, demonstrating exceptional knowledge and a willingness to assist at all times. Will continue to request him for future services.
Elda was very professional, efficient, and personable! I will definitely be asking for Elda every time I come in!
Joe was very helpful. The maintenance took the amount of time he said it would. His communication was good and he was very nice.
Anthony is an asset to both Lexus and Keyes.
I give ali the highest satisfaction for all the services he is been hleping us with our vehicles needs.
Alejo was great. Friendly and helpful.
The best and very professional
Alejo was so helpful! Thank you, Alejo for making my experience so easy.
My service person, Ali is outstanding!
He is always very helpful.
Excellent service as always! Thank you
A plus service like always. Thank you
I can’t say enough great things about my service advisor, Bill Horvat! He makes doing business with Keyes, a pleasure! Truly, a 5-star experience!
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