The problem with my car has not been resolved. It continues to shake, just as it did before. When I initially brought the car to the dealer, they gave me a paper stating that everything was fine with the car, but they recommended doing an alignment and changing the wheels. The next day, I went to a workshop to have the alignment done and the wheels checked. The wheels were found to be in the "yellow zone," meaning they are still usable and do not need immediate replacement. However, after completing the alignment, the shaking issue persisted. The car still shakes at high speeds.
Today, I returned to the dealer and scheduled another appointment, but I have to wait another week. This is frustrating, as it means more wasted time and no resolution to the problem. Additionally, there is a constant buzzing noise in the steering wheel, which is especially noticeable when driving on uneven roads. Given that Los Angeles has very few smooth roads, the buzzing is practically constant. I specifically asked the dealer to address this issue, but nothing was fixed. The buzzing is still there, and the shaking problem remains unresolved.
Bill is always a pleasure to see and to work with. You know he’s giving you his utmost in care and is always paying attention to every detail. Work gets done quickly and well and if there are ever any issues usually Bill’s already taken care of them. It’s always great to see Bill! I trust him.
Everything is very good there
Ali does a great job of explaining all service tasks my vehicle needs or why it's needed. I trust him as a service provider and have been extremely satisfied with his guidance.
Amazing customer service on this warranty service. Thank you so much for taking care of this. Excellent communication during the time frame of the service. Great work!
He gave me great service!
Alejo was great in communicating and keeping me updated on the progress. I also liked the way he explained the services I was receiving as previous consultants have not taken the time to explain the service, costs or anything else for that matter. Thanks Alejo!
Bill ability to provide valuable assistances and great customer relations complete great service experience.
Thank you Anthony, excellent service.
Bill was great as usual. He’s the best!
Excelent service thank you
Anthony always have been great thank you for having people like him.
Very happy with Anthony. He is very polite, experienced, respectful gentleman.
Alejo was an amazing help!
I was very pleased with Danecia's customer service. She was very professional, informative, and courteous. The wait time was not satisfactory at all but I was generally happy with the service. Thank you Danecia
Bill always is very friendly and professional in taking care of me and my car.
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