Service Center

Real Reviews From Verified Customers

Michael B.
5 out of 5
1/14/2025
Did a great job. Thank Joe!
Ivan V.
4 out of 5
1/13/2025
Looking forward to the email survey , Bill has been incredibly helpful! -Ivan “Flipz” Velez-
Sevak Z.
5 out of 5
1/13/2025
Thank you for excellent service
David S.
5 out of 5
1/13/2025
Bill is totally the best possible Service Representative that Keyes could have! He's very knowledgeable, totally professional, extremely courteous and highly trustworthy.
David V.
5 out of 5
1/13/2025
Excellent service by Joe and everyone who worked on my Lexus everything was done pretty quickly and a wash! I will be doing all my service there.
Kseniia A.
5 out of 5
1/13/2025
Exceptional service
Michelle H.
5 out of 5
1/13/2025
Joe gave the absolute best possible care. It was my first experience with Lexus and it was perfect.
Lorraine V.
5 out of 5
1/13/2025
Joe went above and beyond making sure that our needs were met. Excellent customer service, he will be our go to service advisor when possible.
Henry G.
4 out of 5
1/12/2025
Bill Horvat is great
Mahashiv Enterprises.
4 out of 5
1/12/2025
Yes I am satisfied but it took too long it’s ok
Hyeoung K.
5 out of 5
1/12/2025
The service agent is so great to ger service.
Melissa T.
5 out of 5
1/12/2025
Thank you Danecia
Rogelio D.
5 out of 5
1/12/2025
Anthony was amazing. He was professional and addressed all my questions.
Jeremy U.
5 out of 5
1/12/2025
He was awesome, prompt, and very helpful.
Seyedeh Z.
4 out of 5
1/12/2025
Every thing is the best
Luz F.
4 out of 5
1/12/2025
I recently had an excellent experience with the customer service at Lexus Van Nuys, thanks to their standout representative, Alejo Morales. Alejo was not only professional but also genuinely attentive. He took the time to listen carefully to my concerns, offered clear explanations about what needed to be done, and made sure I felt comfortable with all the options. What truly impressed me was that when I was running late to pick up my car, Alejo waited for me past closing time without hesitation. He kept me updated throughout the process, answered all my questions, and ensured I knew exactly what was happening with my vehicle. His courteous and thoughtful approach made all the difference. It’s rare to find such dedicated, personable service, and I truly felt valued as a customer. I’ll definitely return for future needs and highly recommend Alejo Morales for his outstanding support!
James R.
1 out of 5
1/11/2025
It took over 24 hours to change a tire. And replace the tire pressure gauge that was damaged when the original tire was removed. I understand that things sometimes happen. But changing a tire and balancing it should take 20 minutes. I waited at the dealership for 3 1/2 hours before I was told that Keyes did not have the replacement tire pressure gauge, and that I should take a rental car and plan on coming back the next day. Joe was fine. My Keyes service experience was a failure. I only brought my car to Keyes for the tire replacement because I didn't know if it was wise to drive to another Lexus dealership further away. That was a mistake I do not plan on repeating. No need to call me. Unless you want to get chewed out.
Gor M.
5 out of 5
1/11/2025
Perfect service ????
Murran J.
4 out of 5
1/11/2025
Ali is always helpful , very organized, knows what he’s doing and stays on top of things all the time and takes very good care of his customers . I’m so glad with his service .
Dong N.
5 out of 5
1/11/2025
I satisfied with your services

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