Service Center

Real Reviews From Verified Customers

Phornvimol S.
5 out of 5
1/10/2025
He is the best
Alpert M.
4 out of 5
1/10/2025
Bill Horvat was great! Very personable, soft spoken; a real gentle, man ! Explained all. The service, with SMOG check, took 4 hrs. A bit long for waiting on site.
Ed D.
4 out of 5
1/10/2025
Anthony has always been a very good service advisor to us and a good friend as well.
Stanley O.
5 out of 5
1/10/2025
Bill is the best.
Rita C.
2 out of 5
1/9/2025
My rear view mirrors are still not working. Bill was very good.
Casandra C.
5 out of 5
1/9/2025
Bill is a great service man. Very happy with his expertise.
Sara R.
5 out of 5
1/9/2025
Thanks for your assistance!
Mehrdad S.
5 out of 5
1/9/2025
Danecia Dedeaux did a great job. She was fast, efficient, knowledgeable, communicative and super polite. She treated me like a king.
Pimpitcha J.
5 out of 5
1/8/2025
we 've great help from Anthony Pastoral and thanks for your dealer to have him. Thank you, Pimpitcha
Joseph Y.
5 out of 5
1/8/2025
Elda was extremely helpful.
Ladan S.
5 out of 5
1/8/2025
Everything was great as always. Thank you!
Afsaneh M.
5 out of 5
1/8/2025
Very easy to schedule the service everything was timely and professional
Paul K.
4 out of 5
1/8/2025
ABSOLUTELY ???? %ON POINT EXCEPT NOT APPLYING WARRANTY 2FIXX STEARING CPU SENSOR/SAFETY CONCERN NOW IS APPARENTLY DOES IT MAKE SENSE? ALEXIS DOESN'T COVER THE INTERNAL HOUSING SITUATION REGARDING THE STEERING MALFUNCTION. SENSORS THAT ARE CAUSING THE CAR TO NOW. DISABLE FROM A SAFETY FEATURE AND SEEMS TO NOT BE COVERED ON THE WARRANTY. THIS IS RIDICULOUSLY UNACCEPTABLE AND UNPROFESSIONAL OF THE. LEXUS WARRANTY please address with me service manager immediately. And request lexus corporate to address concerns requested requested review immediately.
Santiago B.
1 out of 5
1/8/2025
The only issue if you get a loaner car from Midway rental they trick you to purchase there auto insurance for $25 liability and full coverage for $50 when I ask I have my own insurance full Cover he didn’t want to answer any questions and say he can’t tell me if my auto insurance covers and offer me the $50 full coverage instead of telling me or asking me about what my insurance covers I’m Sure he knows but midway company wants money I’m probably not coming back to Keyes Lexus for future services or future repairs I don’t like dirty games like this to a first time customer bad experience with this
Linda K.
5 out of 5
1/8/2025
He done a good job, and very kind !
Behrooz M.
5 out of 5
1/8/2025
I had an exceptional experience at Lexus of Van Nuys, thanks to Service Consultant Danecia Dedeaux! She was incredibly fast, friendly, and attentive throughout the process. Danecia went above and beyond to ensure I felt cared for and informed every step of the way. Her professionalism and warm demeanor made what could have been a stressful experience truly pleasant. Thank you, Danecia, for your amazing customer service—highly recommend
Valeria A.
5 out of 5
1/8/2025
Great customer service! Will definitely be coming back to Ali!
Boutros H.
5 out of 5
1/8/2025
Anthony Pastoral is always the best. He takes great care of my vehicle service needs. That’s why I’m a repeat Happy Lexus Customer!
Hatim H.
5 out of 5
1/7/2025
Thanks
Mark S.
5 out of 5
1/7/2025
I have been working with Anthony for years now. I always appreciate his kindness and professionalism. Best person ever worked with at Lexus.

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