James was outstanding. Very professional.
I trust Findlay Flagstaff with my vehicle needs which is why I drive 3 hours for service. It might seem absurd but I do not trust Gallup or Farmington (bad experience). Thank you Findlay!
Great team! jimmy was awesome!
He described the expected services and everything was completed in a timely manner. Very courteous checking in folks and staff overall ! I’ll be back for sure.
Jimmy helped us to make a decision on what to do for our car. I feel that we made the correct choice with Jimmie's help. He let us know what happened during the service and when it was done.
I told him I didn’t want any suggestions or extra upgrades or recommendations and instead of pushing me to get something extra he said he understood. Sometimes your associates are pushy and make me feel like it’s a decision that has to be made quickly or else the car will fall apart so I just appreciate him taking no for an answer and moving on politely.
For future appointments please assign JP to me. He was very helpful.
For being a loyal customer for all these years, I’m constantly getting taken advantage of. For a simple service, price is ridiculous. I’m so frustrated with Toyota has a whole, I will not be back!
Hallie is very friendly and helpful!!!
Friendly and accommodating.
**** is extremely helpful and genuine.
Hallie is great. Very helpful. I think I’d like to look into an appraisal sometime in the future.
She did a great job even though I didn't have an appointment. They were able to work me in and get several things done that were due. I just came in for an oil change. She went over and above. Thank you.
My only disappointment was that I received a message at 1226pm that my truck would be ready in “30 minutes or less”. I arrived at the dealership at 1pm and was told it would be 10 more minutes. The truck was not ready for another hour. I had an appointment at 2pm and had to reschedule it due to your miscommunication. I would not have returned to the dealership if and went to my appointment if I hadn’t been told that the truck was about done. Please be aware of your time estimates in the future.
Toyota’s always, always superb in servicing my vehicles. I am very satisfied with service. Thanks so much
Hallie Hepler is great. She is always on top of everything and ready to help at all times. Thank you.
Excellent job with the service on my truck
Dear Zachary Butler, Service Advisor,
My son stated there is still one bolt missing.
This is unsatisfactory because the wrong parts were ordered on Day 1 inspection.
A total of three back-to-back trips were required for a total of 225 miles.
I request fuel reimbursement for three trips: Tuba City to Flagstaff.
Michael S. Bilagody
Service was great. Zachery provided me with all the requested service and information. The wait of two hours for a transmission service was a bit much.
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