Issue not resolved after two attempts.
Michael was amazing! He went above and beyond to help me get the parts and service I needed. He was very polite and kept me updated throughout the process. Michael and the tech who worked on my car did an amazing job. I’d also like to thank the technician who worked on my car for staying late and getting my car back to me earlier than expected. I will be coming back to Findlay for all my future services because of what I stated above. Great work, I am beyond pleased.
The best service I have ever had at a
James was very helpful and professional!
Don’t want to sell my vehicle, I love my sequoia
I’m a little leery with bringing my German-made automobile to Toyota. It seems that there are a lot of differences that the technicians do not feel aware of .
Mike Hanson and crew is awesome!
My 25k service took over 3 hours. At the 3 hour mark I approached my service rep, Celia ( who was great and I have no complaints about) and she told me then that an oil change takes 90 minutes and so does an alignment, etc. Should have been informed of this 1) when I made my appointment and 2) when I brought it in. Was a long time to sit waiting. Had we known we could have taken advantage of the shuttle service to at least get some breakfast or done some errands. We come up from Sedona to going home was not possible. Just a very long wait time!! Seems unusual and excessive.
Thanks for getting me in and taken care of.
New Tires. Purchase of vehicle less than 30 days ago.
Once again Hallie customer service is always the best!
Thank you for your help with the service n at checking early this morning
Service was completed in a timely wsy. Also, buying the package of oil changes saved me SIGNIFICANT money.
Checked in early thinking would help with the service but no. Took way too long, over 21/2 hours.
Service folks had no professional, hospitality and communication experience .Employees and environment sucked. Dealer needs improvement! Not a friendly environment. Maybe this is how you treat natives, all you want to do is sell them vehicles take their money and treat them like trash!!!!
Cecilia was a great service agent. Hope to have work with her again.
Hallie was awsome. I was very impressed to work with such a great advisor. She knew exactly what I wanted and kept me updated all the way. Thanks Hallie
Hallie was very helpful and knowledgeable!
I appreciate how easy you all make getting my car tuned up. The driver is also very nice.
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