Celia was rude. Not very knowledgeable, helpful, nor kind. I particularly don’t feel that she knew anything about the car, the process or the information I was requesting. Her answers were always in a irritable tone. With answers like “I don’t know, depends,” when I ask depending on what. She will say…”I don’t know”… I tried to be kind but she was honestly very rude at times. Not sure if I will trust her, or the dealership again. Not even in the cost estimation she had a clear idea of what to say. Very dissatisfied.
All was a great maintenance on my truck .
Very professional and more than helpful in answering ALL of my questions and concerns!
Very professional and kind.
Jim called and answered my question. The service is scheduled for next week
**** was so attentive and professional. Thank you.
I'm used to the service person coming up to me and talk about my vehicle/inspection. I received a text about my air filter being replaced and replied in the comment section to change it but I don't know what happened...I was just given my keys, handed my papers and was told where my Rav was parked and the service guy walked away
Everyone there at Findlay flagstaff are all so nice and helpful and always have a smile.
Celia is amazing at what she does!
I was very satisfied with the service experience from the dealership. I am less satisfied with Celia. I received a text that the service was completed at 11:49am. Having been a customer of this dealership for a few years I know that from the time the text is sent to the time the paperwork is ready is usually 10-15 minutes. At 12:25pm, I found out Celia had gone to lunch and I had to get a different advisor to get my key to me so I could leave. Up until that point I had been kept in the know of the process of the service and that is the only negative aspect of our visit today.
This was a recall appt. I had no problems w/ service..
Hallie was very helpful thank u
Mr. J. Pellicciotti was customer friendly and very informative about the work that was done on my vehicle. He answered my questions that I could easily understand. A+
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