Service Center

Real Reviews From Verified Customers

Rosemary G.
5 out of 5
3/5/2025
Christian was kind, professional and got the job done. Everyone I was in contact with from your greeter to the mechanic were amazing. Nice atmosphere, beautiful building and makes me not want to go anywhere else. Shout out to David Smith who guided me to make the appointment. Great experience. Thank you!
Vincent C.
4 out of 5
3/4/2025
Patty excellent
Donald E.
5 out of 5
3/4/2025
Your employees are very professional and courteous and helpful in answering questions I might have and when I’m ready to buy another vehicle, I would buy it from your Thank you, Donnie Ellis
Paul G.
5 out of 5
3/4/2025
Thank you!
Joshua V.
1 out of 5
3/4/2025
Your prices are ridiculous for some of the services, you want to change 80 dollars for a installation of a windshield wiper when the wiper itself is 20 dollars and all you do is snap it on, the wait time was horrible 3 hours for a inspection sticker, the cost of a transmission fluid change at jiffy lube is 99 dollars and at Sullivan brothers it 450…. Not to mention when you pullout the dipstick it clearly says on the dipstick DO NOT CHANGE TRANSMISSION OIL …..
Bharat P.
2 out of 5
3/2/2025
I booked my oil change online for $74.95+tax. She was nice to me in the beginning and she said it will cost you about $100 then as soon as I mentioned that online I have booked for $74.95 she started giving me attitude and asking me to show her any proof I have about that price even though her iPad was showing my price $74.95. So I said I am going back and will come back with proof then she said okay I trust you. Then after waiting for over 2 hours (just for oil change) I had to run around for my key and my car was not washed like every time they do. I am definitely not going back.
Timothy F.
4 out of 5
3/2/2025
I like the video confirmations.if there could be more of a walk around through the car that would be great!!!
Albert Z.
5 out of 5
3/2/2025
Justin was just very professional, a pleasure to work with
Joe D.
3 out of 5
3/2/2025
Very professional
Samantha K.
5 out of 5
3/2/2025
Bill was fantastic today, he helped my car in and out quickly.
Bill S.
5 out of 5
3/2/2025
Christian has always been helpful Thank you Bill
Sara C.
4 out of 5
3/2/2025
Christian always makes the process seamless and efficient. I love having a female service tech Ch her name escapes me but she is always does an amazing job on my car.
William O.
1 out of 5
3/1/2025
I got to the dealership at 1:15p. The truck was taken i right away. At 3:15 i got an email telling me the truck was done. About 3:25p the truck was brought out. Then MS Patty started shuffling paper and talking on the phone. About 4:15p i finnaly confronted MS Patty and asked what the delay was. She proessed the paperwork and i left at about 4:30p. The work on the truck was done but MS Patty caued the delay. If you can’t do better i will go to another dealership. She was rude.
Angela M.
5 out of 5
3/1/2025
Great service
Nick D.
5 out of 5
3/1/2025
Thanks for looking out as always Bob!
Charles S.
4 out of 5
3/1/2025
If the repair works, I'll let you know.
George R.
2 out of 5
3/1/2025
Oil change took 3 hours
Allan M.
5 out of 5
3/1/2025
Very good service
Cathy B.
5 out of 5
2/28/2025
Patty is always goes above and beyond . She is truly an asset to Sullivan brother’s Toyota Service department in Kingston
Melissa H.
5 out of 5
2/28/2025
Christian was very pleasant to talk to and explained everything very well, a great experience!

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