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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1399 reviews 63%
4 star 448 reviews 20%
3 star 58 reviews 3%
2 star 149 reviews 7%
1 star 170 reviews 8%
Review Us
Martin D.
5 out of 5
1/5/2025
Great job
Bhaskar N.
4 out of 5
1/5/2025
S
Alan B.
1 out of 5
1/4/2025
Made an appointment weeks in advance and still when I was there I had to wait over three hours before I was finished bad organization bye
Meredith P.
5 out of 5
1/4/2025
Appreciate the quick turnaround on my repairs. James was also able to save me almost $200 off the estimated cost.
Richard R.
4 out of 5
1/4/2025
James the service rep was great. Very professional and thorough. He and his manager went above and beyond to navigate the warranty situation and provide me with a loaner. Given the holiday and this unplanned issue to our car the shop turned it around quickly and the mechanic also found coolant leak which was unrelated. A great find ! You are fortunate to have James on your team !!
Domenic P.
5 out of 5
1/4/2025
Scott Meade is extremely professional and knowledgeable person to deal with you directly. He takes care of all your needs every time I visit Toyota for service
John R.
2 out of 5
1/4/2025
Entirely too long a wait…close to 3 hours . Brittney service was professional and I understand that the department was short staffed with call offs. Once I approved the sensor replacement, the vehicle was ready in 20 minutes. However, Ithe technician replaced the original chrome stem cap with a standard cheap black plastic, which then had to retrieve and replaced. All four tires inflation were never checked, had they been , the tech would have noticed 3 of the 4 had a PSI of 36 and the 4th that had the sensor replaced was at 35. I set all the 4 tires at the correct PSI when I returned home. Somewhat disappointing, as I have always received outstanding service of my vehicle. Maybe just a bad day all around.
Matt L.
5 out of 5
1/4/2025
Excellent job!
Jeffrey Y.
5 out of 5
1/4/2025
Excellent service. Always kept me informed about my service being completed.
ANTHONY G.
3 out of 5
1/4/2025
I have personally told a manager at the dealership how absolutely pleased I have been with EVERYONE from sales to check in to service. Truly, I have not had anyone at the dealership not taken the time to assist me on every occasion that I have been there. A 100% rating everytime! ANTHONY G
Marsha H.
4 out of 5
1/4/2025
Nice waiting room and they finished my car in half the time they originally told me it would take.
Edward B.
2 out of 5
1/4/2025
No, I was not totally satisfied.
Jon C.
5 out of 5
1/4/2025
Great
Jody M.
4 out of 5
1/4/2025
I love all the employees at the dealership. But I was surprised I had to pay for inspection on my leased vehicle
Barbara A.
3 out of 5
1/4/2025
I have requested 2 times for the cargo net to be put in… not yet in. I should not have left today without checking. I am going in tomorrow to get this done. No appointment-I am walking in
Rosalie F.
4 out of 5
1/4/2025
Both Jeff Schull and Cristian are exception individuals who take time to listen and explain all the questions I had. They go the extra mile without asking to satisfy my questions Excellent employees . The only issue that was evident today was the time to complete service beyond normal expected time. Either not enough techs or double booking caused frustration with others I talked with in the waiting lobby.
William P.
1 out of 5
1/4/2025
Lame excuses, long wait, and unsatisfactory resolution.
Timothy A.
5 out of 5
1/3/2025
Very quick and efficient !!
Jordan C.
5 out of 5
1/3/2025
Eddie was great, answered questions clearly and completely and was definitely customer ficused
Edmond S.
3 out of 5
1/3/2025
I miss Kenny Ross service

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