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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1399 reviews 63%
4 star 448 reviews 20%
3 star 58 reviews 3%
2 star 149 reviews 7%
1 star 170 reviews 8%
Review Us
Matthew S.
5 out of 5
12/20/2024
Great service
Paul B.
5 out of 5
12/20/2024
We’ll done thank you
Mitch L.
5 out of 5
12/20/2024
Brittney was very helpful great attitude and a pleasure to work with
Bernadette K.
5 out of 5
12/19/2024
Very satisfied
Brenda J.
5 out of 5
12/19/2024
Scott is professional and courteous. A great asset to Brewer Toyota and his dedicated manager Jeff Schall.
Patrick H.
2 out of 5
12/19/2024
It took 3 hours .
Terri D.
1 out of 5
12/19/2024
Had an appointment made two weeks ago for 8:30 am for 4 new tires. I arrived around 8:20 am. Service agent said would be one hour, no more than 1.5 hours. After at 1.5 hours (10 am) I checked with her. She said she would check and came back to me 20 min later saying should be within 1/2 hour. At 11 am (2.5 hours), another guy checked and said another 1/2 hour and they were backed up bc people were waiting. I said I had an appointment and didn’t walk in for the service. Finally finished around noon, 3.5 hours. Completely unacceptable.
James D.
5 out of 5
12/19/2024
Eddie is always excellent to me . Very helpful , always pleasant and welcoming. Eddie always keeps me informed of what’s happening with my car . I’m grateful. Thank You, Jim Dayoub
Mitch L.
4 out of 5
12/19/2024
there was a mistake on the price but Britany took care of it right away
Andrew S.
5 out of 5
12/19/2024
Good experience overall.
Jacob P.
4 out of 5
12/18/2024
None for now.
Timothy K.
1 out of 5
12/18/2024
When I bring my vehicle in for service, I expect it to leave in the same condition if not better. Unfortunately for me this was not the case. Damage was done to the windshield tint. This is just careless. Most likely I will not be returning to your business in the future to service my vehicle. F- for service.
Carla S.
1 out of 5
12/18/2024
The connection for the trailer lights is still not working. I was told it had power when I left the service center.
Leah A.
3 out of 5
12/18/2024
I brought my wife’s 2025 Toyota Crown Signia in for the 5,000 mile maintenance which is just a tire rotation and fluid check - I was told it would be about an hour - it took them less time than that - so I was happy and on my way home!
Bob W.
5 out of 5
12/18/2024
Appreciate the timely service appointment!
Laurie-Anne D.
4 out of 5
12/17/2024
This dealership has got to hathe nicest people working here. Everyone is very kind and always takes great care of my car. I appreciate the frequent updates where most places will let you know when they are finished and not before. The waiting room is very welcoming, bright, and comfortable. Check-in service is super efficient and the wait for service completion is very reasonable. I don't particularly like to bring my car for service and waiting, but Airport Toyota did their very best to make the experience nice.
Edward J.
5 out of 5
12/17/2024
Great job Brittney, thanks, Ed.
Joanne C.
4 out of 5
12/17/2024
Alexis and Brittany were great today!
David S.
1 out of 5
12/17/2024
When I went to leave the inside floor was covered with dirt from boots. This is not the first time I have had dirty interior after service.
Julie C.
5 out of 5
12/17/2024
Very happy with the service today.

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