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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1399 reviews 63%
4 star 448 reviews 20%
3 star 58 reviews 3%
2 star 149 reviews 7%
1 star 170 reviews 8%
Review Us
Thomas K.
5 out of 5
11/10/2024
Customer oriented and easy to communicate with.
Erik L.
1 out of 5
11/9/2024
$95 for an oil change is outrageous! I said yes to the offered car wash, but it wasn’t done. Also the “multi-point inspection” did not include checking the tire pressure? The tire pressure warning light is still on. The service agent also gave me a hard time when he made a mistake in the amount of discount I was supposed to receive. In fact, he didn’t even offer one even though it’s supposed to be part of the service price. I’ve been going to this dealership since 2097, but I don’t think I’m going to anymore unless something changes.
Bellapukonda S.
2 out of 5
11/9/2024
I'm not happy with the service. My Check Engine Light is On Again and I'm still getting same problem. Please help me resolve this issue with you. Thank you
Patricia S.
4 out of 5
11/9/2024
I came to this dealership because of a bad experience at the one I originally went to. My experience at Brewer went great and I was very pleased.
Timothy R.
3 out of 5
11/9/2024
No issues at all getting repair done on short notice
Tammy A.
2 out of 5
11/9/2024
It should never take 2 hours for a vehicle to be inspected. You plug the little tester cord into the vehicle and run the program. It tells you if anything is wrong with the car that would fail from the state. I understand it might take your mechanic more than a second to visually check the wiper blades, breaks, etc of the vehicle but it doesn’t take 2 hours. Your team also doesn’t have to make up the most insane lies to try to get me to buy services. In fact the more the man talked the more suspicious I became. You’re not going to put a “detergent” into the vehicle to “clean” it while doing a fluid flush. You may put a saline/alcohol mix in IF there is buildup in any of the fluids. My vehicle also doesn’t need half of the fluid flushes they “recommended” based off of Toyotas own recommendations. Breaks typically don’t wear down all at once and are sold in sets of two not individually. I’m 40 years old, do you really think I’ve never bought breaks before? I don’t honestly trust your dealership at all at this point.
John Y.
4 out of 5
11/9/2024
As has been typical with my experiences at Brewer, it was again a simply satisfying visit.
Bob S.
4 out of 5
11/9/2024
Your staff is the main reason I choose you for my maintenance!! Honest and understanding and easy to talk to and work with
Nadine K.
5 out of 5
11/9/2024
Friendly service. Completed in a timely fashion. Nice waiting area
Karen M.
5 out of 5
11/8/2024
The service start ( from start to finish) were polite, friendly and respectful. Everyone on staff is always very professional
Francisco R.
5 out of 5
11/8/2024
James has been doing a good job to provide me the service I need.
Michael C.
5 out of 5
11/8/2024
Brittany was great
Laura E.
5 out of 5
11/7/2024
Ty very much for being kind,an fast to get my truck done. Very nice place.
Kareny A.
5 out of 5
11/7/2024
Excellent service. Thank you
Lauren H.
4 out of 5
11/7/2024
Alexis went above and beyond to get me in and out and showed a great deal of kindness
Joseph P.
1 out of 5
11/7/2024
I now have chk sat ant and my sirrus radio does not work. My sat radio was fine before I dropped the vehicle off.
Jim H.
5 out of 5
11/7/2024
Brittney was excellent! Very good customer service and attitude!!
Betty D.
5 out of 5
11/7/2024
I'm very satisfied and trust Brewer staff when they check my car. Thank you.
Jane R.
5 out of 5
11/7/2024
Actually it wasnt Brittany Blatz that provided service assistance, although she is very pleasant. Jeffrey Schall is the person that facilitated and managed the service of my Tacoma truck at Brewer Toyota today. Jeffrey's knowledge of my vehicle, thorough explaination of the service needed and kind demeanor is exceptional. He is a valuable asset to your organization.
Louis S.
4 out of 5
11/7/2024
Excellent visit. No issues.

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