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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1377 reviews 63%
4 star 445 reviews 20%
3 star 56 reviews 3%
2 star 148 reviews 7%
1 star 168 reviews 8%
Review Us
David C.
5 out of 5
2/27/2025
Scott has provided great service to me over the years. It's always a pleasure.
Susan W.
5 out of 5
2/26/2025
No complaints
Paul C.
5 out of 5
2/26/2025
Great communication throughout the process and very efficient! Great job!
David S.
5 out of 5
2/26/2025
Brittany was very responsive and supportive. Many thanks.
Luke D.
4 out of 5
2/26/2025
She’s been great
James B.
5 out of 5
2/26/2025
Eric provided excellent customer service. Very personal and caring. Best experience yet!
William M.
5 out of 5
2/26/2025
Very professional and courteous.
Marcia C.
5 out of 5
2/26/2025
Friendly, patient and informative service techs. Eric took my phone call, scheduled my appt and walked me thru the diagnostic process. Thank you, Eric!
Anthony H.
5 out of 5
2/25/2025
N/a
Joanne S.
5 out of 5
2/25/2025
As a long time customer. I've always been nothing less than satisfied with my service
Thomas K.
5 out of 5
2/25/2025
Ok
Toni C.
3 out of 5
2/22/2025
The service was fine the waiting was horrible I had to wait for 3 hours and the waiting area was so cold and uncomfortable!
Joshua N.
2 out of 5
2/22/2025
Eric was great best i have dealt with to date at brewer. Tech completed half of the job and I dropped off for an extra day to have multiple things completed without inconvenience to myself but now have to schedule time again to complete the job.
Ian K.
5 out of 5
2/22/2025
Great job and great service
Ann M.
4 out of 5
2/22/2025
I love this dealership. I live in the north hills - much closer to another Toyota dealership and I drive all the way to the airport because of the great service and experience when I purchased my car there and on every service visit. Well done!
Jon S.
1 out of 5
2/22/2025
I had my oil changed dec 23 and my vehicle was looked over. I was told my brakes were good but would need them by June-July. I was not experiencing any problems with my brakes but was told one side was a4 and the other was a 2. So I had to replace them or it would not pass inspection. That broke my trust in brewer airport Toyota.
Tom D.
1 out of 5
2/21/2025
I made a 10:30 appt for a simple tire rotation and 25,000 mile check-up. No oil change. I arrived 10 minutes early and was told that my wait would be over an hour because there were other cars ahead of me. In fact, I was there for an hour and a half. This was my last “free” visit under my 2-yr Toyota Care, so now my oil changes will be up to me. When I asked if I brought my vehicle in for an oil change, would my wait be as long as this one, and was told yes, most likely. Disappointing.
Steven A.
5 out of 5
2/21/2025
Work was done in a timely manner and Christian seemed very knowledgeable
Robert B.
4 out of 5
2/21/2025
Ed very thorough - checked my tires which I was told to replace last time but they were 6&7’s this time? I appreciate Ed’s honesty not sure what happened last time in November why asked to replace tires when it clearly wasn’t needed
Rickie H.
4 out of 5
2/21/2025
Will do.

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