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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1594 reviews 60%
4 star 582 reviews 22%
3 star 96 reviews 4%
2 star 203 reviews 8%
1 star 182 reviews 7%
Review Us
Patricia Z.
5 out of 5
3/5/2025
Stephanie greeted us, explained the process and shepherded us through the visit. She’s a keeper.
Donna K.
4 out of 5
3/5/2025
He was very accommodating. I was late for my appointment due to the weather, & he was able to work me in. I so appreciate it, & grateful for the wonderful service
Janice R.
5 out of 5
3/5/2025
I really appreciated the manager picking my car up and returning it when service was complete. The service manager called explaining what was done and what was needed. I have always taken my car to Baxter and have always been extremely satisfied with their service.
Mickey C.
5 out of 5
3/5/2025
Ty always takes care of us
Donald S.
3 out of 5
3/5/2025
There was confusion in a couple of ways. My wife had trouble with finding out when the vehicle work was complete. Also there was missinformed communication with in the dealership when it come to the charges. I paid for this installation when the vehicle was purchased. The service department didn't know this and planned to charge me again. All of this was unintentional. The dealership is busy and things fell through the cracks. I understand.
Ousmane Y.
5 out of 5
3/5/2025
Thank you
Julian M.
5 out of 5
3/5/2025
Very courteous n professional. Cordial with a personal touch. Thank you. You were greatly appreciated.
James D.
5 out of 5
3/5/2025
Great service from Baxter Toyota. Ty Beel and Evan Meyer did an awesome job. I would highly recommend them to anyone.
Jared S.
5 out of 5
3/4/2025
Thank you Stephanie!
Amanda W.
5 out of 5
3/4/2025
Could have washed it off , lol ???? I’m always very satisfied with the service I receive with my truck I will be buying a new truck in a few years and definitely will be buying a Toyota . Thank you for all the Baxter team has done to keep my truck in tip top condition.
Richard T.
5 out of 5
3/4/2025
Stephanie was great! My service visit was a breeze.
Maddy A.
5 out of 5
3/4/2025
Great job!
Donald B.
5 out of 5
3/4/2025
Service was efficient in a timely manner and not costly for this car service visit. Advisor Ty was pleasant in explaining the results in a customer friendly manner. Thank you.
Lanny K.
5 out of 5
3/4/2025
Always 100% satisfied.
Monty S.
5 out of 5
3/4/2025
Stephanie was awesome. Efficient and friendly.
Theresa N.
1 out of 5
3/4/2025
Angie was attentive. I’m frustrated that the tire pressure sensor is obviously faulty and not functioning properly and yet it cannot be replaced under warranty plan.
Tom K.
3 out of 5
3/4/2025
Angie agreed to take my vehicle even though I didn’t have an appointment, as my check engine light had come on the night before. She gave me an update before the dealership closed that day, and had already submitted the repair to Toyota to make sure it was covered under warranty. Roughly 48 hours after I had dropped my vehicle off—on a weekend—I got an update that Toyota had approved the repair. I was able to take the vehicle home that day, towards end of business. Angie even checked with the shuttle driver around 4:15 to make sure he had time to bring me to the dealership before he was off the clock at 5
Tarek A.
5 out of 5
3/4/2025
Excellent service
Bruce O.
5 out of 5
3/4/2025
Good job Thank you.
Ian K.
2 out of 5
3/4/2025
I thought the woman who helped me was very rude and I did not enjoy my experience today.

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