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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1720 reviews 64%
4 star 598 reviews 22%
3 star 80 reviews 3%
2 star 147 reviews 5%
1 star 162 reviews 6%
Review Us
MARK M.
4 out of 5
2/20/2025
Jordan has been fantastic with me. I am moving my services on this vehicle over to him for future maintenance. He is really good ! Mark
Stan L.
5 out of 5
2/20/2025
Very pleased and impressed with the service I received.
Skye L.
4 out of 5
2/20/2025
Davis was really friendly and helpful. He got me a loaner car when I wasn’t able to pick it back up after servicing so I could come back later. When my car wasn’t ready to be picked up same day due to a leak, he even arranged for a car swap at my job!
Joseph M.
5 out of 5
2/19/2025
The advisor looked into my warranty for my battery and took care of me. Thank you
Bruce W.
4 out of 5
2/19/2025
I like the waiting room. Texts telling what is going on should include a what is expected of the customer. I didn’t know if I should wait or go to the service desk. I’m handicapped so it matters
Jon B.
2 out of 5
2/19/2025
Frustrated with the bait and switch pricing when using the app to schedule service. Estimated price at check in and actual price at check out were off by over $15 on a simple oil change and tire rotation. Advisor was very nice, but I am sure I am not the first person to bring this up. The two other dealerships in the area do not have this issue when using the app. Selected this dealership due to location and price, but with the additional cost, the benefit to go this direction is diminished.
Brian P.
4 out of 5
2/18/2025
The communication was great, he told me it would take about two hours and car was ready.
Ryan F.
5 out of 5
2/18/2025
Jordan did a great job of answering my questions.
Patrick R.
4 out of 5
2/17/2025
Elizabeth Kerber Was super fast, friendly and knowledgeable. Got me in right away and with the service tech that I requested. AAA++++
Javier S.
5 out of 5
2/17/2025
N/A
Shawn B.
5 out of 5
2/16/2025
Best service ever
Shonda J.
5 out of 5
2/16/2025
Nick Smith was amazing! He was very clear and informative about the needed repairs. He also kept me updated throughout the process. I really appreciated his proactive approach in identifying potential issues with my vehicle before they became major problems. THANKS AGAIN NICK SMITH!!!
Stephanie H.
5 out of 5
2/15/2025
Ethan got me in and out quickly. He did a great job!
Tanner S.
1 out of 5
2/15/2025
Drivers seat was moved. Dash settings were changed when got into truck. Apple play had been disconnected. Had to reset settings. Service provider was good. Who ever was moving cars 30 yards from the drive to the shop shouldn’t have been messing with those settings
Carole Z.
4 out of 5
2/15/2025
My 1st experience with the service at Toyota - disappointing : ( The tech did not tell me his name when he first approached me sitting in my car, did not direct me to the waiting area, said “your vehicle is right out front “. I went to the front of the building where I had purchased my Venza, because I didn’t see any vehicles outside to the West. My vehicle was parked to the North, but since I didn’t see any side door, I went to the front of the building. I walked through the slush and the snow and slick black ice around the building to the North. And found my vehicle backed in with maybe 10 inches on the driver side to get in.(Right next to the Snow Drift!!) I’m an older lady who did not appreciate that because it was hard to get in my vehicle. I usually park in a Handicapped Parking Spot due to my physical abilities- due to a recent surgery. FYI for better consideration for the NEXT older person. Thank you.
Daniel L.
5 out of 5
2/15/2025
Jordan was kind and thorough. He answered my questions, explained what was happening and provided objective advice on a few services for me to consider without being pushy. His professionalism increases my trust in the dealership’s service department. Thank you!
Gary B.
4 out of 5
2/15/2025
The battery came in ahead of schedule and was installed before I expected it!
Douglas S.
1 out of 5
2/15/2025
Tried to tell me I should get an alignment every 15,000 miles ..didn’t need one, but that’s what they recommended..also the truck was really dirty and no wash
Joseph S.
5 out of 5
2/15/2025
Very courteous and eager to provide good service.
Steven B.
4 out of 5
2/15/2025
Great, friendly people. Oil change in about an hour.

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