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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1723 reviews 63%
4 star 601 reviews 22%
3 star 82 reviews 3%
2 star 147 reviews 5%
1 star 163 reviews 6%
Review Us
Shonda J.
5 out of 5
2/16/2025
Nick Smith was amazing! He was very clear and informative about the needed repairs. He also kept me updated throughout the process. I really appreciated his proactive approach in identifying potential issues with my vehicle before they became major problems. THANKS AGAIN NICK SMITH!!!
Stephanie H.
5 out of 5
2/15/2025
Ethan got me in and out quickly. He did a great job!
Tanner S.
1 out of 5
2/15/2025
Drivers seat was moved. Dash settings were changed when got into truck. Apple play had been disconnected. Had to reset settings. Service provider was good. Who ever was moving cars 30 yards from the drive to the shop shouldn’t have been messing with those settings
Carole Z.
4 out of 5
2/15/2025
My 1st experience with the service at Toyota - disappointing : ( The tech did not tell me his name when he first approached me sitting in my car, did not direct me to the waiting area, said “your vehicle is right out front “. I went to the front of the building where I had purchased my Venza, because I didn’t see any vehicles outside to the West. My vehicle was parked to the North, but since I didn’t see any side door, I went to the front of the building. I walked through the slush and the snow and slick black ice around the building to the North. And found my vehicle backed in with maybe 10 inches on the driver side to get in.(Right next to the Snow Drift!!) I’m an older lady who did not appreciate that because it was hard to get in my vehicle. I usually park in a Handicapped Parking Spot due to my physical abilities- due to a recent surgery. FYI for better consideration for the NEXT older person. Thank you.
Daniel L.
5 out of 5
2/15/2025
Jordan was kind and thorough. He answered my questions, explained what was happening and provided objective advice on a few services for me to consider without being pushy. His professionalism increases my trust in the dealership’s service department. Thank you!
Gary B.
4 out of 5
2/15/2025
The battery came in ahead of schedule and was installed before I expected it!
Douglas S.
1 out of 5
2/15/2025
Tried to tell me I should get an alignment every 15,000 miles ..didn’t need one, but that’s what they recommended..also the truck was really dirty and no wash
Joseph S.
5 out of 5
2/15/2025
Very courteous and eager to provide good service.
Steven B.
4 out of 5
2/15/2025
Great, friendly people. Oil change in about an hour.
Jason S.
5 out of 5
2/15/2025
Ethan is always professional and makes the service process go smoothly. He explains everything and really cares about his customer service.
Danielle W.
5 out of 5
2/15/2025
Updated me and very courteous
Ellen H.
4 out of 5
2/15/2025
I was hoping my car would be washed but with the cold temperatures I can understand why it wasn’t done.
Randal F.
1 out of 5
2/14/2025
Left sticker residue on my windshield from the oil change sticker, left my car extremely dirty, and I had asked if they had a car wash before I picked it up and I never got a response from my service representative.
Mawut E.
5 out of 5
2/14/2025
Exceptional service, it was! Thank you.
Pamela E.
4 out of 5
2/14/2025
No problems everything went great!!
Bailey K.
4 out of 5
2/14/2025
Jordan was helpful and knowledgeable. He answered all of my questions and had his team fix my tire in less than an hour.
Patrick P.
5 out of 5
2/13/2025
Awesome in and Out quality service. Great group!! 5 stars!!
Mary H.
5 out of 5
2/13/2025
Jordan is very sincere. A good person. He explained everything Very well to me.
Castor Y.
5 out of 5
2/13/2025
Excelent service..
Justin Z.
5 out of 5
2/13/2025
Always have a great experience with you Baxter Toyota LaVista

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