Your tech left an oil bottle in the engine bay, slipped down and destroyed my serpentine belt. I have been refunded by Scott, but am extremely dissatisfied with this practice, which was acknowledged to have happened multiple times in the past to others. i cannot believe this is a toyota approved service practice, but also speaks to the lack of quality by service techs. I will not be returning for service EVER, and will not recommend to anyone else.
Ashley was absolutely wonderful! She helped me so much and i couldn’t be more grateful!
Sarah was super helpful and professional. She had all the answers and more.
Sarah Massanou was very friendly, kind, and professional and did her job very well.
Best service rep I have had.
Jim did a great job, very personable.
Scott was very helpful with getting my truck serviced and making sure it was good for the roadway again.
Wonderful employee, you can tell she really cares about the customer.
Scott is the best. He is always kind and respectful, answering any questions and takes the time to go over any concerns. I always trust he will be thorough and fair.
Ian gave me an estimated time of 1hr - 1.5 hr. my service took over 3 hrs. I let Ian know this after the service was completed, he did not take it well. I asked that in the future, changes to estimated time be communicated to the customer. especially when it is over double the time I was told.
Your tech was both efficient and friendly. Work completed on time.
The service center gets 5 out of 5 for processing me before my appointment time so we could get a head start back home to Salida before the snowstorm came. Many thanks!
Staff was great, only complaint was that even with an appointment it almost took two hours of sitting there.
Took way too long.
Wanted to purchase tires but they were not delivered to the dealer on time
Sarah Massanou is very professional and kind. She explains everything very clearly. Highly recommend. Thank you
Sarah was polite, courteous and not pushy
Nice job on the engine change
Kevin has helped me for many years with all my vehicles.
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