Sarah rocks, she has never disappointed me or my families vehicle servicing. I have been serviced by Motor City Toyota since 2006, when I bought one of my nine Toyota’s purchased there. I remembered when your service center was up on the hill. Great service Toyota, keep up the good work.
Service was quick and easy
Your service advisors are very helpful and knowledgeable . They are also very polite and easy to deal with. Thank you
Brought the car for a diagnostic test, mechanic found that the bearings need to be replaced and would be under warranty. We were told the parts were ordered and they would call us when they are in stock. I called to follow up and was informed they had arrived the day before. We scheduled an appointment, I dropped the car off at 7:30am and received a call around noon stating the tires are not good and vibration is almost gone but still there and that it may be the transmission. We go up to the service center and meet with the same advisor that ordered the parts for us , and he tells us we have a bill for the diagnostic and the tire rotation. We never requested a rotation. Our car had to stay an additional day to fix the mistake
I was charged over $500 for a windshield calibration, that according to your techs, wasn't able to be performed. Proceeded to take it to a local windshield company that doesn't have a "certified" Toyota technician and the calibration was performed in less than a few hours on the same day I picked it up from your dealership.
Ashley,
Did an exceptional job as my service manager. I love how upbeat she is.
Thank you,Quimberly
The whole process was extremely professional and all the staff I encountered were very friendly. Thank you for hiring excellent people to help with all my questions.
Scott was very friendly and efficient.
Randy was extremely kind and explained everything clearly. I had a great experience overall.
FRIENDly. Obtained needed information
Ian was very friendly as soon as I drove in. Told how long it would take to service my car, showed me where the refreshments were and asked it I had any concerns about the car. Once the car was finished checkout was quick and Ian even found a coupon for the oil change. Thank you!!
He was knowledgeable and professional.
Great service. Wonderful coffee
Thank God for Scott. I trust him
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