Sarah has been my service advisor on several occassions.
I've always been very satisfied when dealing with her. She's always has a positive attitude and is very professional. She is knowledgeable. I trust any recommendations she gives me regarding necessary services for my vehicle.
I have no complaints.
High class courtesy and great service
Scott is always professional and ensures the work needed on my car gets done. He became my service provider when I was with the U.S. Secret Service and I prefer to always work with him due to his honesty and overall sense of customer service.
I really appreciate Sarah! She has been my service rep numerous times and always such a pleasure to work with!
Scott exceeded my expectations! He was courteous, professional, made sure I got a loaner that I was happy with while my truck was getting fixed and above all I got my truck back in a few days versus two weeks! Thank you Scott and everyone at Toyota!
Ashley did a great job on short notice. It is amazing your service department cannot reset the computer when the car is in your shop. Any other dealership I have work done at (Chevrolet, Two Nissan dealerships) always resets the computer as well as wash the vehicle when it is brought to their shop.
Friendly associate. Work completed in a timely manner.
It was a great experience and I was satisfied with the professionalism of my service advisor. Thank you!
I got my new car windows tinted as per the sales manager’s promise to me for buying the car that weekend so, yes I was satisfied. However, I was also satisfied because Nicholas took time to listen to my concerns on the vehicles wireless phone charger and made arrangements to take care of it once they diagnosed it. :)
I asked for a quote on repair of my roof seal during my visit, but since the service advisor was talking excessively to other clients (unaware that I was waiting a long time at his desk), another advisor had to check me out and he never provided the quotes. I also requested that my air filters be changed and when I came to check out only an oil change was completed. we reviewed a checklist of items before my car went back, so I don’t understand where this got lost in translation. I was at the dealership for over three hours for an oil change and rotation when he promised a one hour wait time.
I was in the lobby for 4 and 1/2 hours between the mishaps of miscommunication from the service side to Nicholas. And then when I got home I forgot the keys to my house so I had to be driven back. The Lyft driver haggled with Nicholas for 15-20 minutes about being paid because he brought me back. And by that point my pain levels were really high and my blood sugar had dropped. He got me home as soon as possible by having an employee drive me home. And then the car was delivered to my house, which I asked for. To make everything right, he gave me the service and the parts all for free. Now that is excellent customer service.
Very prompt and helpful service.
Nicholas Arbuckle was very helpful. He was very nice with customer service.
I took my car in to be serviced. Everyone was very friendly... fast service
Cost went from $630 to $7000
Nick was detail oriented and personable! He explained everything well and also communicated how to best communicate with him! So happy to have found him as a service advisor!
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