Toyota of Colorado Springs Auto Repair Service

Work was done in a timely manner. No suprises.

Entire staff, especially Ian!, have always been extremely professional, helpful and friendly. Even though services tend to be a little more expensive than other shops, the quality of service surpasses others and for me, I’m willing to pay a premium to trust that the work will get done properly, I would be treated fairly, and no hard upsell of unnecessary services. You’ve earned my trust and my business.

Great job

Scott is great

Randy Lee was quick, professional and kept me in the loop through the whole process.

Absolutely, nailed it again! Randy Lee always delivers top service, which any customer should expect.

Sarrah was awesome. She did a great job kudos to her. She helped me out with what I needed. She should be recognized Dan . The service advisor is awesome. Also, I give a 10 star to the service department.

Ashley was amazing. Great customer service!

Everyone was courteous and knowledgeable. I was kept informed and the final bill was as outlined.

First class service

Service on 20th. My car was not reset so still getting the notice on screen that oil must be changed. I am a 1/2 hr away and really have not stomach to learn how much time it would take to pop back in and get it corrected. 5,000 mile service took 1.5hrs for scheduled appt which I was told should take no more than a hour. Surprising given how little is being done in that service. It’s not the end of the world and I understand things happen and sometimes you cannot control but would like to see more proactive communication and some semblance that a customers business means something to you guys. My last experience with your service department in 2023 was so bad that I swore to myself I would never step a foot in your service department again. If you are in fact trying to change things there and trying to change your reputation I would be happy to provide the details of my experience in May 2023 and the poor service and unethical attempt to sell me repairs that were not only unwarranted but with further inspection once I picked up the vehicle were found to be fabricated.

Responsive

Wait time to long. Bad customer service. Service Tech not very professional.

Answered any questions I had!

Kevin did a great job, kept me updated on progress answered all my questions!

He was courteous and helpful

Randy was courteous and helpful, answered my questions with clarity. Thanks!

Randy was very professional and an awesome service department.

Kevin is amazing

Will do. Very satisfied with service today and Randy’s help.