Toyota of Colorado Springs Auto Repair Service

First class service

Service on 20th. My car was not reset so still getting the notice on screen that oil must be changed. I am a 1/2 hr away and really have not stomach to learn how much time it would take to pop back in and get it corrected. 5,000 mile service took 1.5hrs for scheduled appt which I was told should take no more than a hour. Surprising given how little is being done in that service. It’s not the end of the world and I understand things happen and sometimes you cannot control but would like to see more proactive communication and some semblance that a customers business means something to you guys. My last experience with your service department in 2023 was so bad that I swore to myself I would never step a foot in your service department again. If you are in fact trying to change things there and trying to change your reputation I would be happy to provide the details of my experience in May 2023 and the poor service and unethical attempt to sell me repairs that were not only unwarranted but with further inspection once I picked up the vehicle were found to be fabricated.

Responsive

Wait time to long. Bad customer service. Service Tech not very professional.

Answered any questions I had!

Kevin did a great job, kept me updated on progress answered all my questions!

He was courteous and helpful

Randy was courteous and helpful, answered my questions with clarity. Thanks!

Randy was very professional and an awesome service department.

Kevin is amazing

Will do. Very satisfied with service today and Randy’s help.

Very helpful with everything even when I needed to leave it over night due to work schedule

Appreciated the professional approach Randy provided and things could have not been more easy and smooth. 10 out of 10 customer service.

Great service!

Everything was fast and well explained

Kevin Whitlock is very friendly and knowledgeable about the services for my vehicle.

Sarah did an outstanding job

Ashley was great!

The service is awesome, they take great care of you

Kevin was very respectful and responsive