Not at all. So many things were unacceptable at my service appointment.
Well done and in a very timely manner
He was great and very efficient. Car was ready sooner than expected!
It took five hours to do a two hour job.
Caleb was amazing as always! Ky on the other hand left alot to be desired he tried setting up my account under the previous customer instead of just asking me my name and info ect
Kai was very professional and personable. Kai explained everything to me in a way I was able to understand. Kai sensed I was confused by your website and he clarified everything for me. I feel I can trust Kai with my car and money. Thank you Kai.
Brett was very professional and helpful throughout the process.
Price quote not accurately conveyed.
Nice job. The wait was rather long. Almost 2 hrs
I write a text already to the tech, Eldin.
Frank was outstanding in helping me work with the insurance company to get my car fixed after being in an accident. He kept me informed about the progress of the repairs and getting my car fixed in a timely manner
Very competent and courteous young man assisted me. You’ve got a well run operation and my car was ready when you promised!
Brought in for 65K miles service, but by the date that I could schedule, it was already 70K, which means the oil change notification had come up. I explained this to him on arrival, that it would need to be 70K, instead.
At the end of the service, I was reviewing and saw it said the oil maintenance warning was not reset because the oil wasn't changed. I asked about this and he said, "oh, you can just go to Jiffy Lube or somewhere."
He didn't really seem to care that they had missed this, and also didn't seem interested in fixing the error. I had to go elsewhere and spend $100 at Jiffy Lube and an extra 1.5 hours of my time to have them take care of it.
Very disappointing experience at Heritage, today.
Charity is excellent! Thank you!
While new, I found Michael to be personable and helpful in his role coordinating my service. He relayed accurate information and didn't hesitate to check with his more experienced coworkers when needed.
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