Michael was so easy to work with- explained everything in clear detail and was more than pleasant interpersonally. I have interacted with many Toyota representatives over 7 years at Heritage and Michael seems to be a perfect fit for the professional, efficient, and skilled Service team.
Brett was great. Everything went smoothly and was vert timely.
Loved the text method of receiving the repair estimate and approval and the payment
My scheduled maintenance was completed on time & I was on my way in a short period of time. Personnel I had contact with were very courteous and professional. I would definitely recommend your service department to anyone in need of repairs.
Charity was so helpful and knowledgeable. I drove in to the service department without an appointment. She saw me immediately and went the extra mile to get my vehicle seen by a mechanic that same day. Very grateful for her assistance!
I don’t need the service video. It’s unnecessary ????????
The factory recall on my Camry was completed as promised
Michael was very professional answered any inquiries I was concerned with
Thank you very much! Everyone was so friendly and helpful. I’m very impressed with the excellent service!
Service nicely done thank you!
On time, finished early and very personable.
Good job
The service provided by Charity was thorough and timely. Thank you, Charity!
I've never experienced such a unorganized business!
Thank you for your professionalism.
Everyone I've worked with were very responsive and easy to work with.
The tire pressures were set at 37-38 psi, the frame placard clearly states 33 psi all around. During my previous service, the pressures were set at 40 psi, a potential safety issue during prolonged driving on the interstate? When I tried to point out the various maintenance recommendations for the 30,000 mile service, the intake person did not seem very interested. At this point, I do not have a lot of confidence that my vehicle is being serviced properly.
Frank did a great job keeping me in the loop with what was going on with my car. He also did an amazing job of getting my car fixed and returned to me before my appointment. I am very grateful for this and appreciate the high level of service he provided.
Please feel free to call. Mike did his best, but I experience was far from ideal.
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