Everyone was great, but diagnosing the problem has been tedious. Kai has done a great job to manage the issues.
I had some questions and Michael answered all of them very well.
Isis is great to work with :) Everything went very smoothly
Excellent service from Mike & his team behind the scenes.
Caleb did a great job communicating what the problem was with the car, and kindly talked with me on the phone a couple of times today to determine the best course of action. I really appreciated his time, and this was a very positive experience.
Bought our 4runner 3 years ago from heritage and couldn't be happier with the vehicle and the service. Top notch A+. Charity was extremely helpful getting our vehicle serviced on such short notice.
Kai did great. Happy to have worked with him.
Thanks!
Eldin was great, very attentive and professional.
Michael provided me exemplary customer service. I especially appreciate him making a tire rotation recommendation, and coming to meet me in the waiting area to tell me the vehicle was ready. Thank him for me.
Michael was friendly and professional!
I don't see on toyota paperwork listed that they rotated my tires as per toyota care service at 10k miles.
Franklin was great! Car was finished much faster than I expected.
I had brought my car in for an inspection and they had previously fixed a leak in my exhaust. They failed my inspection for a faulty job they performed previously and said that it was out of warranty so they had to charge me to fix it.
Truck was returned with less than a 9 miles worth of fuel-due to warranty work. I dropped it off and the fuel light was definitely not on-so I had several more gallons at least.
Secondly I was fairly certain, and had work done at heritage before with prepaid maintenance. I was told I didn’t. I need to do more digging but I am disappointed.
I was told when I made the appointment I was told they would order the parts needed-they were not.
Mike was quick and very helpful!
Caleb was super friendly and was very responsive on all correspondence while my vehicle was in your care. I will most certainly continue to bring my truck to Heritage for all service needs. Thanks again! Caleb was super professional and has outstanding communication skills. Thumbs up!
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