I’ve interacted with Caleb a few times. Knowing nothing about cars he has always been kind and informative. Nice guy.
Easy exchange did not push for extra not needed work.
Super friendly and very quick. Thank you!
Thanks for fitting me in, being timely and being kind and courteous. I sincerely appreciate it.
Michael was very personable, friendly and professional. Very quick with updates and options with my unexpected services needs. Would give 5 stars, 10/10 service.
Service provider was unhelpful when asked question about repair. Did not offer cost information or communicate that a part needed to be ordered and how to move forward with repair (scheduling, etc.). Vehicle will have to be brought in again for additional repairs.
Charity was great! Thank you
My transaction with Isis were great. She was very helpful with answering my questions and did communicate back to me in timely manner.
I appreciated the frequent updates. Payment was easy online
Very satisfied with recall taken care of and issue with tire pressure indicator light resolved.
Frank did everything he could to secure my unique 12V battery.
I was appalled that it took over 2 weeks, but that was not the fault of Heritage Service. Very thankful they expended the efforts to secure my battery - thankful for all of the involved players. THANK YOU!
Your service department is excellent
I had dropped off my car for oil change and tire rotation as well as a check of my vents and recall. Car was there for almost 4 hours and sitting out front for pick up. Oil change wasn’t done. Team did bring it back in and completed the service. They then tried to charge me when I have Toyota care plus. They did not charge me but told me that I couldn’t get both an oil change and tire rotation covered under Toyota care plus. I’m pretty sure that is wrong and would like some clarity on that because that’s not at all my understanding.
Super helpful and friendly. This is one of the few places where I look forward to the time when I bring the car in
There is a defect with the paint on my vehicle. It started appearing over the summer but I did not have the time to bring my vehicle in to get it looked at. Now that the weather has become more severe, the bubbling has started to chip. When the car was inspected it was assessed as chips from rocks. I will have to bring my car back again in the summer after washing the vehicle to point out the spots where there are bubbles appearing.
He was very informative and friendly
Scheduling the appointment was challenging but everything with Charity was wonderful. Ample, consistent and helpful communication
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