Frank Leta Buick GMC Auto Repair Service

He’s done a great job for me

None

Completely satisfied Staff was wonderful

Caleb was very kind.

Yes , I think you team did a good job Thank you Barbara H

Just a FyI. My hood was left open. Not a big deal but it could have been if my car hadn't told me it was still open some.

Great service from Terra, and maint technician personally walked me through one item that was different than it was on my previous 2017 model.

Job well done in a timely manner.

Service was great!

When I came in the day before to the parts department. I was told my part was in and ready. Then when I come in for my recall repair. I was told they had to order the part for my vehicle. Also my back wipper is bent from purchase so I am going to be out $110 to get that fixed from the other dealer that sold me the suv.

Thank you!

I dropped off my truck on October 28th for a diagnosing. We received a call on Thursday afternoon that the technician believed it needed anew engine and there was metal in oil. After waiting 5 days for more information or a call back we stopped by to talk with the service advisor, we found that the back window was left down in my truck on the lot for those five days, plus my husband checked oil and it was clean. We talked to the service advisor that had no more information on when they would be working on truck or when they could get it in. My husband stopped by on Friday October 13th and asked if he could see the keys for a minute and proceeded to leave in truck. No one has ever contacted us to see if there was a problem or even to make sure it wasn’t stolen. This was the most unorganized facility I have ever been in. Since it has changed ownership the quality service department is gone. Phone is never answered. No one is ever in the office and tech stories are horrible. We have owned a shop in cape for 26 years and would not have a business if it was run this way. Also to sum up this experience it was misdiagnosed. We knew what was wrong when we bought it in but since it only had 8000 miles on it that’s why we brought it in for warranty.

The service manager is one of the most disrespectful and unprofessional individual i have ever encountered. I will never return to this dealership for anything and will share my experience with everyone I talk to about it.

Service was great and everyone was friendly

Excellent service.!

Very friendly and helpful pleasant to work with

When I had come in the time before, I had an oil change and tire rotation. No one reset the oil or relearned the tires. I had a low tire but it wasn't the right tire that was low. I explained this over the phone and in person. When I get the truck back it's still saying that tire is low and no air had been put in. My oil was reset again even though I already did that so now my oil gauge won't be accurate. My wife called and was told that I didn't specify I wanted "diagnostics done" which I didn't I wanted air and for the things that weren't done to be done. I shouldn't have to come back 2x for something like that especially at a dealership.

Ok

The best

I agreed to proceed with replacing fuel filter, but that did not get done.