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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1030 reviews 64%
4 star 291 reviews 18%
3 star 53 reviews 3%
2 star 118 reviews 7%
1 star 123 reviews 8%
Review Us
Latonya G.
5 out of 5
10/27/2024
OK thanks
Netria G.
2 out of 5
10/27/2024
I brought my car in for a simple oil change, and my hasn’t been working right since I got the oil change. I’m definitely not satisfied with the service I received because it was an issue from the from I first received my car keys. The first red flag was they didn’t reset the oil percentile I had to go back into the dealership to ask why wasn’t it reset if they just did the oil change. After driving the vehicle my car doesn’t ride smooth anymore, it hesitate when I accelerate & it runs hard like it’s a older vehicle & it wasn’t doing any of that until I brought it in for service. A simple oil change I have brought my vehicle back to the service department 3x’s since & no solution. I’m not sure if the oil change was done properly or did the put the correct oil in the car. But I do know that there is an issue with my car & no solution. Symone has been extremely helping over all she has great customer service & she tries to help out the best that she can but it’s only so much she can do because she’s not a mechanic.
Barbara M.
5 out of 5
10/27/2024
Symone great a true professional
Steven T.
1 out of 5
10/27/2024
Brought car in for a new tire. Waited 2 hours for the install. When I left the dealership my car was drifting right.
Farrol J.
5 out of 5
10/27/2024
MS Minder is always helpful knowledgeable & professional! I usually request her handle my service, thnx so much, signed Mr.Jackson
Leroy D.
5 out of 5
10/26/2024
It was a good day thanks ????
Roosevelt T.
1 out of 5
10/26/2024
An hour and a half for an oil change is to long with an appointment
Myrtle C.
5 out of 5
10/26/2024
Thanks for services
Jeffrey C.
5 out of 5
10/25/2024
Ruby provided great knowledge and courteous service.
William R.
4 out of 5
10/25/2024
I wasn't completely satisfied,it happened to be Will 's day off ...if he was there I'm totally confident that I wouldn't have had such a bad experience...thinks happened so I'm letting it go ,I'm waiting on my $200 check I was promised for paying for a diagnostic test and being told there was nothing they could find that could solve problem , Will said if you hear the noise bring it back and I did ,and they found the problem...so no I'm not totally satisfied with the service,however I've purchased 5 cars and have been using this dealership for 20 years,saying that I expected better service especially from the manager of the service department,but he did take time to tell me he was extremely busy and he apologized...
Marvell W.
5 out of 5
10/25/2024
Awesome work thanks
Karl H.
4 out of 5
10/24/2024
I was satisfied with all parties I interacted with.
Gloria S.
5 out of 5
10/24/2024
Symone the greatest
Lester S.
5 out of 5
10/24/2024
The service was very satisfying. I would recommend your service to my friends and relatives
Marlo M.
5 out of 5
10/24/2024
Brandon Provided excellent service for my visit today.
Robin B.
4 out of 5
10/24/2024
My vehicle was ready expeditiously however, before I departed and left my car to be serviced,I inquired about the method used to notify me to return for my truck. I received a text and didn’t see it until 2 hrs later. Consequently, I will still have my truck serviced at Adcantage Toyota. Your staff is friendly, professional and knowledgeable! Please continue to be amazing and call me next time ???????? Dr. Robin L. Burns
Elvis M.
5 out of 5
10/24/2024
I’m completely satisfy with the service I receive with Toyota River Oaks.
Jerry F.
1 out of 5
10/24/2024
This the worst service department I have ever dealt with. The endless excuses from the servicer manager was unacceptable. I will never purchased from here again.
Lisa E.
2 out of 5
10/24/2024
I have to come back because parts had to be ordered. That is my only concern. Other than that, I was satisfied.
Salye M.
4 out of 5
10/23/2024
I was prepared for a long wait but Ms. Minter surprised we with a decent wait time - and a nicely washed car. Good work. Thank-you. S. Marshall

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