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Real Reviews From Verified Customers

Service Center Review Summary

5 star 856 reviews 68%
4 star 267 reviews 21%
3 star 25 reviews 2%
2 star 49 reviews 4%
1 star 63 reviews 5%
Review Us
Andrew M.
5 out of 5
3/9/2025
Zeb is always very professional and I appreciate his honesty and assistance.
Sandra S.
5 out of 5
3/9/2025
Thanks Lisa for the great advice and efficiency! Sandra
Michelle M.
5 out of 5
3/8/2025
Colby was very professional, honest , and timely in providing the details of my repairs and costs. I’ve enjoyed working with Alderman’s for over a decade.
Kim C.
5 out of 5
3/8/2025
Other than the wait time, everything went well
Greg D.
5 out of 5
3/8/2025
Lisa was very professional, and communicated very well. She was excellent overall.
Erica M.
5 out of 5
3/8/2025
Thank you!
Adam S.
4 out of 5
3/8/2025
You ever hear about those people that become a dedicated customers through a simple act? Today was the day, my drivers side seatbelt was hanging up and wouldn’t retract properly. I didn’t even mention it, it was my first time taking my truck to your dealership and I wasn’t sure if I was going to get nickel and dimmed for every little thing. Services was quick, the rep was kind and knowledgeable, even went through my trucks records to see if previous services had hit the points of concern. When I got back in the truck I took the truck directly to the free car wash you provided, when I got out to adjust the mirrors the seat belt retracted back without issue. That was the moment, that was the simple little act that told me everything about the quality of service I had received. Someone within that shop noticed a simple problem and took the extra time to make it right. They didn’t even mention it, didn’t even bring it up in the closeout. That speaks volumes and I will be back with both of my Toyotas for as long as that building stands.
Amy P.
5 out of 5
3/8/2025
All went well - thank you Derek!
Steven B.
5 out of 5
3/7/2025
The service and assistance was impeccable!
Jodi H.
5 out of 5
3/7/2025
Great service
Bobbie B.
5 out of 5
3/7/2025
Colby is great to work with: friendly, listens with respect and is helpful. I was grateful for his help today.
Amy P.
5 out of 5
3/7/2025
I’ve been having my vehicles (2 Highlanders) serviced at Alderman’s for over a decade and Lisa is ALWAYS amazing!!! Thank you for such great customer care Lisa!
Deborah L.
5 out of 5
3/7/2025
Very pleasant experience!
Deanna H.
3 out of 5
3/6/2025
Zeb went above and beyond for me when I had additional concerns about a noise that was coming from one of my tires. I returned to the dealership after my service had been completed. He then took the car out for a drive himself so he could hear the noise I heard. It’s comforting to know that he looks out for his customers personally.
Christopher R.
5 out of 5
3/6/2025
Colby was friendly and professional. Kept me informed during my service appointment and Alderman’s was very quick to complete the services.
Carolyn B.
5 out of 5
3/6/2025
Lisa & Zeb are the best….I also have great trust in your mechanics. A big thank you to Josh!
Maureen B.
5 out of 5
3/6/2025
Excellent service!
Ronald T.
5 out of 5
3/6/2025
Lisa was friendly and professional. She was great explaining what was done to our vehicle
Steven B.
5 out of 5
3/5/2025
Lisa, Todd, and Andrew are always top shelf! Today was no exception, no appointment? No problem, taken care of! They are some of the best in the business!
Randy B.
4 out of 5
3/4/2025
Crew works well together..

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