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Real Reviews From Verified Customers

Service Center Review Summary

5 star 860 reviews 68%
4 star 267 reviews 21%
3 star 25 reviews 2%
2 star 49 reviews 4%
1 star 63 reviews 5%
Review Us
Judith B.
5 out of 5
2/12/2025
Derek was very helpful and professional.. I appreciated him helping with my concerns.
John W.
5 out of 5
2/12/2025
The appointment for the service was efficient, timely, and well communicated.
Dianne I.
5 out of 5
2/12/2025
as always, courteous service, good explanations for my questions, and great taking care of my car. thank you.
Melissa R.
4 out of 5
2/12/2025
Service was fast, friendly, and very thorough. I love the fact that they texted me info and pictures on everything they found so that I could thoroughly understand and approve things. That is a great system. I will definitely bring my Toyota there again!
Walter G.
5 out of 5
2/12/2025
Good experience, work done promptly and courteously. Good communication with Zeb
Lyndon-Martin B.
5 out of 5
2/12/2025
Service was great. My concerns were handled diligently and in a warm friendly manner.
Tammy C.
5 out of 5
2/12/2025
Great service ????
Robert D.
5 out of 5
2/12/2025
Very good svc dept.
Eileen E.
5 out of 5
2/11/2025
Great service!
Anne C.
2 out of 5
2/11/2025
Lisa was great! She was very helpful. She checked me out, but a different service manager was there when I relayed about the following. The service person however moved my glass with a bit more breakfast protein shake in it, from the cup holder. I found the glass on its side in the passenger seat, on its side with protein shake spilled on my seat cover. I’ll double check that my friend who was transferring items to my car could not have knocked it over, but a glass with any liquid would need to be secured in the cup holder before the job was done. Both the service manager and salesman responded supportively to me by mentioning response steps.
Robert H.
5 out of 5
2/11/2025
Zeb does great job. Always on top of things
Jeremiah E.
4 out of 5
2/11/2025
My first hybrid vehicle. Not happy with a battery problem but that’s not your fault. Hopefully Toyota has fixed the issue. You would think after decades of building Prius cars they would not be having issues like this.
Michael R.
4 out of 5
2/9/2025
Even at 0730 I was treated with a smile and a good morning! Derek asked me a few questions about the service needs and sent me on my way with there’s coffee by waiting room help yourself! I chatted with a couple salesmen as I waited and in no time I got a text saying my truck was all set to go! Derek told me about the service and that everything looks great! Extremely satisfied customer!
Debra S.
5 out of 5
2/8/2025
Thanks so much! Always fast and great service.
Doreen O.
3 out of 5
2/7/2025
Derek was as helpful as he could be. i was not happy that because the new bracket could not accommodate my current battery my FREE recall cost me the price of a new battery. that being said Derek was able to negotiated with service dept and i was given a substantial discount on the new battery. Then there was a $49 labor cost to switch it out. (which had it just been my recall i believe it too would have been free switch out) jJust a totally unexpected $200+ free visit
Kenneth H.
5 out of 5
2/7/2025
Always a good experience.
Paula B.
5 out of 5
2/7/2025
Excellent service as always. Thank you.
Brian R.
3 out of 5
2/7/2025
I’m very satisfied with the service performed my only issue is it seems to take a an unexpectedly long time for what was performed. Maybe I’m wrong. I’ve had work done from other places that was much more involved that took no longer. I’m not really complaining and maybe I’m off base here just my perception.
Valerie D.
2 out of 5
2/7/2025
Colby was great. I only wish the technician had addressed/ asked me about the tire pressure light being on (I forgot to mention it at the beginning of the appointment). I had an oil change, multi point check and tire rotation yesterday. They notified me of outstanding service work recommended which I have scheduled. It just would have been nice to get back into my car without any lights on the dash, or to have at least discussed it, prior to when I left the dealership. Partly my fault, just sharing my thoughts from a customer perspective. No need to follow up with me. Thank you!!
Michael T.
5 out of 5
2/6/2025
Very satisfied. Job done in a timely manner.

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