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Real Reviews From Verified Customers

Service Center Review Summary

5 star 946 reviews 65%
4 star 315 reviews 22%
3 star 40 reviews 3%
2 star 60 reviews 4%
1 star 94 reviews 6%
Review Us
Phyllis G.
5 out of 5
11/19/2024
Jacob is a super service attendant. Everything was completely satisfying.
Janet B.
1 out of 5
11/19/2024
The main reason I set up the appointment was to have the recall on my breaking system taken care of. It was not. Apparently someone didn’t know what part to get. Fortunately, my husband had the day off and brought my car over for the service. If I would have had to take time off of work to bring the car over I would not be happy at all. I am not sure who dropped the ball here but it was very unprofessional.
Paige K.
5 out of 5
11/19/2024
Great job...thanks
Larry B.
4 out of 5
11/17/2024
Jacob is a nice guy to work with on the repairs of our vehicle.
Stephen D.
5 out of 5
11/16/2024
Mr white was very professional. Also courtesy.thank you
Carlos R.
5 out of 5
11/16/2024
N/A
Joan H.
5 out of 5
11/16/2024
They always treat me with kindness and respect. That's why I continue to go there.
James L.
4 out of 5
11/16/2024
My battery died and the only way I could start the car was to jump it. I came in without an appointment and Trey worked me in. I appreciated that commitment to customer service.
Elveree H.
4 out of 5
11/16/2024
Absolutely the best service from a dealership I've ever gotten
Loren H.
3 out of 5
11/16/2024
This last time I brought in the Pilot was to correct something causing several caution lights to be on constantly. It was covered under warranty and did not affect the driving. All is corrected but there stills remains one item that is different. The auto position of the lights does not work during daylight hours now, we have turn to lights.
James S.
1 out of 5
11/16/2024
Conversation began with something like old pads were cheap and not mounted correctly. Then back peddled when I reminded him KAW did the work. Gave a BS answer on reason for changing brake fluid and charging $180. Gave another BS answer about why we were initially charged a $159 diagnostic fee to say brakes were not good which is one of the reasons I brought the van in! Didn’t need a test ran to tell that! Finally got cost down from over 800 to 615 for a front brake pad job that could have been done elsewhere for less than half that. So no, not real thrilled.
Jeffray K.
5 out of 5
11/16/2024
Mr. Johnson is always great customer service rep. Always pleasant as well as professional!
Bob Z.
5 out of 5
11/16/2024
The work that was done on our vehicle was completed in a timely and quality manner.
Tricia H.
5 out of 5
11/16/2024
Anthony was great! He explained everything in a friendly and professional manner.
Larry S.
5 out of 5
11/15/2024
Jacob was very professional and we were treated very well.
Rebecca R.
4 out of 5
11/15/2024
Everyone was ready to receive the car a wee bit early this morning. Tony and Tony the shuttle person was kind and considerate, he made certain I could get inside the house before leaving. Jacob answered and explained very thing I had questions about.
Jennifer H.
5 out of 5
11/14/2024
He was very informative and helpful.
Mary B.
5 out of 5
11/14/2024
All good
Phyllis P.
4 out of 5
11/14/2024
No problems encountered!
Sharon D.
5 out of 5
11/14/2024
Professional

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