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Real Reviews From Verified Customers

Service Center Review Summary

5 star 947 reviews 65%
4 star 315 reviews 22%
3 star 40 reviews 3%
2 star 60 reviews 4%
1 star 94 reviews 6%
Review Us
Johnny M.
2 out of 5
10/17/2024
Service writer was great, service was great. Lobby had good snacks, sales manager was knowledgeable while we chit chatted about the Tacoma on the sales floor( I was not buying) only complaint was when I spoke with Taylor this morning (who was awesome) I mentioned an issue with my gas log lever cable. When I arrived I also mentioned it, the service writer looked at it and stated that his quick lane guys couldn’t handle that, to which I agreed. My service writer was swamped which I understand, so my papers were sent to another person who either doesn’t know cars or has no interest in helping paying customers. I eventually just told him to forget it and went and bought a pair of needle nose pliers and fixed it myself. Great store, MOSTFULLY helpful people. Snacks were awesome so were the juice boxes
Darwin F.
1 out of 5
10/17/2024
This 2024 Honda Odyssey is my 5th Odyssey since 2014. The 2024 is the first with this noise. Today I had it in to locate and fix the noise. That didn't happen. My suggestion is that you should allow the owner to drive the car with the repairman in that he may know how to drive to get the sound.
Dennis S.
5 out of 5
10/16/2024
The service was great and the waiting time was better than expected. Thank you, Anthony!
Maythel P.
5 out of 5
10/16/2024
The staff and crew of toyota kokomo are very nice,friendly and knowledgeable
Dawn S.
1 out of 5
10/15/2024
I was going to pay the invoice, but he told me there was no charge because it was covered by some program (I don’t remember what it was) so I left. He called me a little while later and said he made a mistake and said I had to pay for the work after all. I had to drive back to bring a check since the dealership charges for using a credit card. The oil change and tire rotation were completed and I’m satisfied with the work, but I was not happy about having to come back to pay the bill when I could have paid it earlier.
Julie J.
4 out of 5
10/15/2024
Appreciate letting me know about other possible issues before fixing anything. Appreciate the costs being given upfront.
Louise D.
5 out of 5
10/15/2024
Very pleasant service advisor and a job well done on my car. Thank you
Margery S.
5 out of 5
10/14/2024
He was very kind and explained every thing very well
Bernardo H.
5 out of 5
10/14/2024
Anthony White Very pleased with him! Very nice and kind ! Very professional ! Outstanding job !
Francis N.
5 out of 5
10/14/2024
Thank you for taking good care of my car.
Leonard R.
5 out of 5
10/14/2024
Service was courteous, fast, and efficient
Elvy H.
5 out of 5
10/14/2024
Great job!
Barbara G.
5 out of 5
10/12/2024
Completely satisfied
Robert S.
5 out of 5
10/11/2024
Did a great job and good customer service.
Mark M.
5 out of 5
10/11/2024
Professional experience.
David G.
5 out of 5
10/10/2024
Always appreciated Jacob and his professionalism. Represents Kokomo Auto World quite well.
Jan D.
5 out of 5
10/10/2024
Greet customer service!
Charles L.
5 out of 5
10/9/2024
Very happy.
Michael L.
5 out of 5
10/9/2024
Thank you!
M David.
3 out of 5
10/9/2024
Forgot I do not just buy a tire I separately pay for the installation

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