Sid is a definite credit to the dealership.
They put a dent behind my drivers side door and a nick in the paint. NOT HAPPY!!!
Super satisfied, Everyone was helpful and very polite.
Sid Nodurft to me was a vacation saver! Underriner Ford Service Dept. was busy busy busy. I had a CEL light come on my 2020f350 pulling a 33’5th wheel RV Trailer. He fit me in somehow, fixed the issue and I was on my way. Even recommended a RV park to drop off my trailer while the work was being done on my truck. Who does this now days? Thank you so much.
Very quick service! Thank you!
Complete and thorough job. Easy fix for something that had perplexed me for months. Very glad I brought my truck in. Great job. Good work.
Figured on thousands of dollars and walked out under $200. That may not be the case for everyone, but when it happens to you, you’ll be happy you brought it to Ford in The Dalles.
Aaron is hardworking and kind and wonderful. The only feedback that I have is not about him but about the price of an oil change. Nobody told me prior to service that Underriner raised the price by FIFTY PERCENT!!!!
A ten percent increase I could understand, ditto twenty percent. A fifty percent increase is just greedy.
Great service, great Technician, excellent experience and will definitely take my business back again and again!! MANY many thanks
I was very pleased with the service provide by Sid Nodurht, very professional understand my need and help me help me to understand the noise I have question about my four-wheel-drive and more, thank you.
I was not very pleased and I need to talk to the service manager regarding the body shop department, McDonald trash bag on the front passenger side , greasy fingerprints on the ceiling and sunroof glass, broken cigarette lighter cover back of truck . Thank you Andre B
Timely completed LOF service and good communication
Could have warned me when I made the appointment that there was a SIGNIFICANT price increase in service
Great reliable service. Sid and Aaron do a great job. Thanks!
Very timely and courteous staff
I came for service with moderate expectations after the horrible experience with the previous owner.
The interactions for check in were fine. The time for service was acceptable. What really upset me was that the work was not complete when I picked up my vehicle. I returned to the service desk and expressed my frustration and left. The task was very simple, and I was nor charged for it, but I saw this same lack of finishing with the last owner.
I left the shop very mad, I received a call asking me to return so they could make it right. After I cooled down a bit I returned, they did the work and I went home
My complaints in my service order which they fixed nothing gave the truck back to me with none of my concerns or issues taken care of apparently all mechanics think that customers that buy new trucks have never turned a wrench or don't know anything about mechanics. He told me that all Ford motor shake they don't come balanced which is a lie. That's why they put harmonic balancers in engines so that they are balanced and run smoothly. My truck does not run smoothly. It shakes. Nothing was done to solve the problem. The bed is off alignment cosmetic issue not addressed. Same with the rear end not addressed
Thank You for completing the work in one visit.
While I appreciate the kind service techs/managers, I was disappointed that I drove 20 minutes in, along with my husband in an additional vehicle to pick me up, left my car for 2 hours and then had to drive an additional car back to go and retrieve my car, to be told a bulletin was out for my issue and it would be fixed in the 4th quarter. They did not know what service my vehicle was in for when I showed up, and some simple looking into things/knowledge of the vehicles before my appointment could’ve saved me and my husband 80 minutes of driving each + $25 in gas. I hope that the software updated fixes the issue when it comes out!
When I called to set up the appointment for the recall he helped me out and was very professional while doing so
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