Appreciated the service this week. Good communication and efficient. The only minor issue was greasy fingerprints on the outside of the door handle. Not a big issue, but quite noticable on an all white rig. Thanks. ????
Sid is great! He's been my service writer since 2013! He's one of the most honest guys I know! Your diesel mechanic was great as well! Tell them all a big thank you for me!
Thank you for the great costumer service
I payed 3000 dollars for a new engine. Was leaking coolant for 16000 miles finally had another shop look and said head gasket was blown. Im told that the truck is suppose to have metal in the oil. Stereo and belonging stolen from truck when truck was in back lot waiting for motor. I just feel like a new motor should run better
I do not understand why I was charged sales tax when Oregon does not have a sales tax and I was charged 5.45 for misc why and what misc ????
Just want to Thank Sid, he is always so helpful.
Very pleasant and very satisfied! Was happy with the work!
Sid is an incredible help to us.
Sid is awesome. He made time to get my snow tires on my new truck right before a snow storm started. I had to drive 4 hours in the snow and it would have been a much more stressful drive without the snow tires. Many thanks to him and his team (Sid and Brian and cody)
Aaron was awesome! Great communication and service!
Sid and the mechanics did a terrific job diagnosing and fixing my truck. Excellent service overall.
Very friendly and a nice experience
Thank you very much
Sid has always been wonderful to work with. He is honest and shoots me straight which I appreciate. I am picky with work done on my vehicle and Sid has always taken care of my gripes as well as my concerns with the utmost professionalism. He has earned the dealership my business time and time again. I understand that the service department has a protocol to follow but as a pro nuance anti ba kind of guy I wish the diagnostic process allowed for more “digging” to find the actual issue as a sale point rather than worst case scenario assumptions which I agree to pay for ahead of digging deeper. As example my differential is making a lot of noise so I got a quote for rebuild but would rather have been offered pulling the dig cover to further investigate and best case scenario I get a more comprehensive understanding of the issue and am out the time and some oil to find out. Maybe I am one of a few but I’m willing to spend a few hundred to find out if I really need to spend a few thousand or not. That being said the customer and mechanical service I did and do receive is great!
Aaron did a great job. The appointment for a part recall. However your Parts department did not have the needed part in stock. So now I have to come back. It would be nice if Service checked to see if the Part needed was in stock before making the appointment. Also you should have a process to run VINs against potential Recalls during a regular Service visit; it's frustrating to get the Ford letter on a recall the day after an oil change at the dealership, when the dealership could have notified me and made an additional appointment while on site.
It took 30 days almost to get my vehicle back
Excellent service,as usual.
Even tho the appointment made online wasn’t showing in your system. Which is a mess. You all were friendly, made the service happen and so timely. Thank you for going above and beyond.
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