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Real Reviews From Verified Customers

Service Center Review Summary

5 star 544 reviews 59%
4 star 194 reviews 21%
3 star 18 reviews 2%
2 star 88 reviews 10%
1 star 76 reviews 8%
Review Us
Cindy U.
5 out of 5
3/1/2025
Thank you
Barbara F.
1 out of 5
3/1/2025
Simple oil change. Now I am suddenly hearing a sound as though there is a hole in the muffler. Better not be. It wasn’t there before I went to Underriner I saw my car was ready and sitting on the lot by about 10:15. No one came to advise me. I went and asked. The receipt was printed at 10:29 AM. I received a text about 11 AM that I could text payment. Not the best of service.
Martina M.
5 out of 5
2/28/2025
Great service
Yvonne S.
1 out of 5
2/27/2025
My initial appointment was for March 17. Dropped the car off & was told it would be 4 hrs. @ 4hrs Cheryl called to say the parts were incomplete & I needed to reschedule for the next week. Why weren't the parts checked before I was called to come in or @ least checked before they tore my seat apart? Once all the parts were there, there wasn't any issues.
Trudy W.
5 out of 5
2/26/2025
Emily is awesome great customer service ????????
Michael E.
5 out of 5
2/26/2025
Courtesy van is very helpful for out of town clients. Emily is very helpful.
Gene F.
5 out of 5
2/26/2025
Service writer very professional.
Steven H.
5 out of 5
2/26/2025
Work was completed in a timely manner
Kimmie J.
5 out of 5
2/26/2025
Staff was very helpful & friendly!
Mark L.
4 out of 5
2/26/2025
The service was a bit slow but very complete.
John K.
5 out of 5
2/25/2025
Cheryl was an excellent host.
Scott B.
5 out of 5
2/25/2025
Thanks
Gail W.
5 out of 5
2/25/2025
Your staff is wonderful!
Kaye L.
4 out of 5
2/23/2025
I was so pleased that your service staff realized that I had a recall and went ahead and fixed that while they checked out my battery problem. Saved me a 2nd trip on 3/4/25. The van driver was personable while driving me across town.
Jared F.
4 out of 5
2/22/2025
The overall service was great, and the gal who helped me did a superb job. The only reason I wouldn’t say I was 100% satisfied was because not all of the service requests I had scheduled were completed. Understandable that there were some technicians out that day, but still a bummer that we have to bring the car back in another day to finish service. Still, Underriner Honda is easily my go to for new vehicles and service. Good people and trustworthy company.
Mel And.
5 out of 5
2/22/2025
Fast efficient service.
Penny T.
4 out of 5
2/21/2025
Was really happy they got me appointment same day I called for service
Gene F.
5 out of 5
2/20/2025
Emily provided great and professional services.
Michelle O.
2 out of 5
2/19/2025
I have completed 3 surveys already, that is enough!
Scott B.
5 out of 5
2/19/2025
Good service

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