Underriner Honda Auto Repair Service

Cheryl was outstanding in the way she knows about Hondas and able to explain what is being done. She’s very professional as well as personable. So grateful I can trust Underriner with my Honda.

Cheryl Trotter has great customer service skills, took care of my needs while making me feel like I mattered!

I arrived 10 minutes early for my appointment. And it took 1 hour and 40 minutes for the oil change to happen.. I left one hour and fifty minutes after I arrived

Cheryl was so kind and amazing. I had an unexpected event come up and she answered all my phone calls and questions with kindness and understanding. Everything I asked about was addressed.

Cheryl is always so helpful and kind. She's the best.

Cheryl is an excellent communicator and awesome customer service in general.

Seamless, efficient experience. Thank you!

Good service

Underriner Honda is a great facility. Friendly and knowledgable staff. Had to get a recall fuel pump replacement done. They told me it would take 4 hours to do. It took an hour and a half! Ii highly recommend this dealer.

Very helpful in my situation.

Cheryl is always a pleasure to work with.

Underriner continues to be amazing. Staff is friendly and helpful. Emily was wonderful!

Emily did an outstanding job. After I explained the noise I was hearing Rmily determined right away that I needed a new air filter and she was right!

Everyone was very professional and personable.

We were extremely satisfied that the service took 4 hours instead of 6.

knowledgeable, friendly,

Never was told by staff or tech that battery failed load test. The staff said something after requested a tech because the vehicle wouldn’t start. Staff insisted that it was an alternator but was not a certified tech to say so. Staff was asked when checking vehicle in to replace drivers side wiper but that task was not completed. Made an appointment to have oil change and that was onlything completed that took 2 + hrs to complete. Usually when vehicle is serviced the outside is washed and that was not completed. Service was not good and will be looking at taking vehicle to Bozeman or Helena for future service. This **** as it takes 2 to 3 hrs drive then and money for food and lodge but feel might get better service. When making appointment never could get scheduled by phone had to stop by shop in person. I have bought two vehicles with you place of business and have seen customer service go down hill. Wish the staff well but will be looking at other Hondas for future services. Thank you.

I left a message to have your company call and I did not get a call back. Poor customer service. When I had to call again, no apology and she was rude. She asked me what I was bringing the car in for and I said a recall. I was unable to remember both issues and I asked her if she could look in the computer. She acted like I was an imposition. I won’t recommend your dealership/service center to anyone!!!!

Cheryl is always friendly, professional, and accommodating

Thanks .